---
description: Review of Freshdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Freshdesk](/software/110247/freshdesk) > [Freshdesk Alternatives](https://www.softwareadvice.com.au/alternatives/110247/freshdesk)

# Alternatives to Freshdesk

Canonical: https://www.softwareadvice.com.au/alternatives/110247/freshdesk

> Explore the top alternatives to Freshdesk. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2211 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
   - [View profile](https://www.softwareadvice.com.au/software/393877/zoho-desk)
   - [Compare vs Freshdesk](https://www.softwareadvice.com.au/compare/110247/393877/freshdesk/vs/zoho-desk)
2. **Freshservice** — 4.5/5 (685 reviews) — Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify the...
   - [View profile](https://www.softwareadvice.com.au/software/436317/freshservice)
   - [Compare vs Freshdesk](https://www.softwareadvice.com.au/compare/110247/436317/freshdesk/vs/freshservice)
3. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.com.au/software/26892/zendesk-talk)
   - [Compare vs Freshdesk](https://www.softwareadvice.com.au/compare/26892/110247/zendesk-talk/vs/freshdesk)
4. **HelpDesk** — 4.6/5 (180 reviews) — HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. ...
   - [View profile](https://www.softwareadvice.com.au/software/150799/helpdesk)
   - [Compare vs Freshdesk](https://www.softwareadvice.com.au/compare/110247/150799/freshdesk/vs/helpdesk)
5. **LiveAgent** — 4.7/5 (1753 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
   - [View profile](https://www.softwareadvice.com.au/software/109980/liveagent)
   - [Compare vs Freshdesk](https://www.softwareadvice.com.au/compare/109980/110247/liveagent/vs/freshdesk)
6. **LiveChat** — 4.6/5 (1715 reviews) — LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through the...
   - [View profile](https://www.softwareadvice.com.au/software/27068/livechat)
   - [Compare vs Freshdesk](https://www.softwareadvice.com.au/compare/27068/110247/livechat/vs/freshdesk)
7. **SysAid** — 4.5/5 (511 reviews) — SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT servic...
   - [View profile](https://www.softwareadvice.com.au/software/158389/sysaid-it-crm)
   - [Compare vs Freshdesk](https://www.softwareadvice.com.au/compare/110247/158389/freshdesk/vs/sysaid-it-crm)
8. **JIRA Service Management** — 4.5/5 (763 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
   - [View profile](https://www.softwareadvice.com.au/software/116349/jira-service-management)
   - [Compare vs Freshdesk](https://www.softwareadvice.com.au/compare/110247/116349/freshdesk/vs/jira-service-management)
9. **Tidio** — 4.7/5 (590 reviews) — Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conve...
   - [View profile](https://www.softwareadvice.com.au/software/157633/tidio-chat)
   - [Compare vs Freshdesk](https://www.softwareadvice.com.au/compare/110247/157633/freshdesk/vs/tidio-chat)
10. **TeamDynamix** — 4.4/5 (150 reviews) — TeamDynamix is a no-code, cloud-based IT Service Management (ITSM) and Project Portfolio Management (PPM) platform wi...
    - [View profile](https://www.softwareadvice.com.au/software/65333/teamdynamix)
    - [Compare vs Freshdesk](https://www.softwareadvice.com.au/compare/65333/110247/teamdynamix/vs/freshdesk)
11. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as we...
    - [View profile](https://www.softwareadvice.com.au/software/360387/manageengine-servicedesk-plus)
    - [Compare vs Freshdesk](https://www.softwareadvice.com.au/compare/110247/360387/freshdesk/vs/manageengine-servicedesk-plus)
12. **Intercom** — 4.5/5 (1131 reviews) — Intercom is the only complete Customer Service solution that provides a seamless customer experience across automatio...
    - [View profile](https://www.softwareadvice.com.au/software/378292/intercom)
    - [Compare vs Freshdesk](https://www.softwareadvice.com.au/compare/110247/378292/freshdesk/vs/intercom)
13. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
    - [View profile](https://www.softwareadvice.com.au/software/363691/service-cloud)
    - [Compare vs Freshdesk](https://www.softwareadvice.com.au/compare/110247/363691/freshdesk/vs/service-cloud)
14. **BOSSDesk** — 4.6/5 (139 reviews) — BOSSDesk ITSM Help Desk Ticketing System on the Cloud and On Premise Turning ticket management into an exceptional cu...
    - [View profile](https://www.softwareadvice.com.au/software/174544/boss-support-central)
    - [Compare vs Freshdesk](https://www.softwareadvice.com.au/compare/110247/174544/freshdesk/vs/boss-support-central)
15. **Faveo Helpdesk** — 4.5/5 (117 reviews) — Faveo Helpdesk is a cloud-based help desk solution that caters to startups and small to mid-size businesses. Key feat...
    - [View profile](https://www.softwareadvice.com.au/software/27516/faveo-helpdesk)
    - [Compare vs Freshdesk](https://www.softwareadvice.com.au/compare/27516/110247/faveo-helpdesk/vs/freshdesk)

## Related Categories

- [Customer Service Software](https://www.softwareadvice.com.au/directory/255/customer-service/software)
- [IT Ticketing Systems Software](https://www.softwareadvice.com.au/directory/1630/it-ticketing/software)
- [Complaint Management Software](https://www.softwareadvice.com.au/directory/499/complaint-management/software)
- [Customer Engagement Software](https://www.softwareadvice.com.au/directory/508/customer-engagement/software)
- [Call Monitoring Software](https://www.softwareadvice.com.au/directory/1811/monitoring/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/alternatives/110247/freshdesk)
- [View Product Profile](https://www.softwareadvice.com.au/software/110247/freshdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk","description":"Discover alternatives to Freshdesk and related software to quickly shortlist your selection and narrow down the right software for your organization.","url":"https://www.softwareadvice.com.au/alternatives/110247/freshdesk","about":{"@id":"https://www.softwareadvice.com.au/alternatives/110247/freshdesk#software"},"breadcrumb":{"@id":"https://www.softwareadvice.com.au/alternatives/110247/freshdesk#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/alternatives/110247/freshdesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","mainEntity":{"@id":"https://www.softwareadvice.com.au/alternatives/110247/freshdesk#software"},"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"Freshdesk","url":"https://www.softwareadvice.com.au/software/110247/freshdesk","@id":"https://www.softwareadvice.com.au/software/110247/freshdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer"}},{"@id":"https://www.softwareadvice.com.au/alternatives/110247/freshdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/499/complaint-management/software","@type":"ListItem"},{"name":"Freshdesk","position":3,"item":"/software/110247/freshdesk","@type":"ListItem"},{"name":"Freshdesk Alternatives","position":4,"item":"https://www.softwareadvice.com.au/alternatives/110247/freshdesk","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Find Best 15 Freshdesk Software Alternatives &amp; Similar Software","@context":"https://schema.org","@id":"https://www.softwareadvice.com.au/alternatives/110247/freshdesk#itemlist","@type":"ItemList","itemListElement":[{"name":"Zoho Desk","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.softwareadvice.com.au/software/393877/zoho-desk","@type":"ListItem"},{"name":"Freshservice","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.softwareadvice.com.au/software/436317/freshservice","@type":"ListItem"},{"name":"Zendesk Suite","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.softwareadvice.com.au/software/26892/zendesk-talk","@type":"ListItem"},{"name":"HelpDesk","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4a836eda-81e3-4eac-aa10-35158a379e59.png","url":"https://www.softwareadvice.com.au/software/150799/helpdesk","@type":"ListItem"},{"name":"LiveAgent","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.softwareadvice.com.au/software/109980/liveagent","@type":"ListItem"},{"name":"LiveChat","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.softwareadvice.com.au/software/27068/livechat","@type":"ListItem"},{"name":"SysAid","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.softwareadvice.com.au/software/158389/sysaid-it-crm","@type":"ListItem"},{"name":"JIRA Service Management","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.softwareadvice.com.au/software/116349/jira-service-management","@type":"ListItem"},{"name":"Tidio","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/d034f322-8301-4fcc-b044-1352663daec4.png","url":"https://www.softwareadvice.com.au/software/157633/tidio-chat","@type":"ListItem"},{"name":"TeamDynamix","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/fc0131e4-2a13-4e12-bf93-b010714f4fcf.jpeg","url":"https://www.softwareadvice.com.au/software/65333/teamdynamix","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.softwareadvice.com.au/software/360387/manageengine-servicedesk-plus","@type":"ListItem"},{"name":"Intercom","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.softwareadvice.com.au/software/378292/intercom","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.softwareadvice.com.au/software/363691/service-cloud","@type":"ListItem"},{"name":"BOSSDesk","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.softwareadvice.com.au/software/174544/boss-support-central","@type":"ListItem"},{"name":"Faveo Helpdesk","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f5855a0a-b9d5-4c39-9d80-bcc6c0e77c20.png","url":"https://www.softwareadvice.com.au/software/27516/faveo-helpdesk","@type":"ListItem"}],"numberOfItems":15}
</script>