---
description: Review of BMC Helix ITSM Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: BMC Helix ITSM | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [CRM for Startups Software](/directory/3235/startup/software) > [BMC Helix ITSM](/software/184531/bmc-helix-itsm) > [BMC Helix ITSM Alternatives](https://www.softwareadvice.com.au/alternatives/184531/bmc-helix-itsm)

# Alternatives to BMC Helix ITSM

Canonical: https://www.softwareadvice.com.au/alternatives/184531/bmc-helix-itsm

> Explore the top alternatives to BMC Helix ITSM. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Freshservice** — 4.5/5 (685 reviews) — Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify the...
   - [View profile](https://www.softwareadvice.com.au/software/436317/freshservice)
   - [Compare vs BMC Helix ITSM](https://www.softwareadvice.com.au/compare/184531/436317/bmc-helix-itsm/vs/freshservice)
2. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
   - [View profile](https://www.softwareadvice.com.au/software/110247/freshdesk)
   - [Compare vs BMC Helix ITSM](https://www.softwareadvice.com.au/compare/110247/184531/freshdesk/vs/bmc-helix-itsm)
3. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.com.au/software/26892/zendesk-talk)
   - [Compare vs BMC Helix ITSM](https://www.softwareadvice.com.au/compare/26892/184531/zendesk-talk/vs/bmc-helix-itsm)
4. **LiveAgent** — 4.7/5 (1753 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
   - [View profile](https://www.softwareadvice.com.au/software/109980/liveagent)
   - [Compare vs BMC Helix ITSM](https://www.softwareadvice.com.au/compare/109980/184531/liveagent/vs/bmc-helix-itsm)
5. **SysAid** — 4.5/5 (511 reviews) — SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT servic...
   - [View profile](https://www.softwareadvice.com.au/software/158389/sysaid-it-crm)
   - [Compare vs BMC Helix ITSM](https://www.softwareadvice.com.au/compare/158389/184531/sysaid-it-crm/vs/bmc-helix-itsm)
6. **JIRA Service Management** — 4.5/5 (763 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
   - [View profile](https://www.softwareadvice.com.au/software/116349/jira-service-management)
   - [Compare vs BMC Helix ITSM](https://www.softwareadvice.com.au/compare/116349/184531/jira-service-management/vs/bmc-helix-itsm)
7. **Zoho Desk** — 4.5/5 (2211 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
   - [View profile](https://www.softwareadvice.com.au/software/393877/zoho-desk)
   - [Compare vs BMC Helix ITSM](https://www.softwareadvice.com.au/compare/184531/393877/bmc-helix-itsm/vs/zoho-desk)
8. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as we...
   - [View profile](https://www.softwareadvice.com.au/software/360387/manageengine-servicedesk-plus)
   - [Compare vs BMC Helix ITSM](https://www.softwareadvice.com.au/compare/184531/360387/bmc-helix-itsm/vs/manageengine-servicedesk-plus)
9. **Zoho CRM** — 4.3/5 (6964 reviews) — Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and ma...
   - [View profile](https://www.softwareadvice.com.au/software/392464/zoho-crm)
   - [Compare vs BMC Helix ITSM](https://www.softwareadvice.com.au/compare/184531/392464/bmc-helix-itsm/vs/zoho-crm)
10. **OTRS** — 4.4/5 (96 reviews) — OTRS help desk is a service management solution that connects teams and businesses with customers through structured ...
    - [View profile](https://www.softwareadvice.com.au/software/75465/otrs)
    - [Compare vs BMC Helix ITSM](https://www.softwareadvice.com.au/compare/75465/184531/otrs/vs/bmc-helix-itsm)
11. **ServiceNow Customer Service Management** — 4.4/5 (151 reviews) — ServiceNow Customer Service Management (CSM) is a cloud-based product that helps businesses deliver frictionless cust...
    - [View profile](https://www.softwareadvice.com.au/software/356274/servicenow)
    - [Compare vs BMC Helix ITSM](https://www.softwareadvice.com.au/compare/184531/356274/bmc-helix-itsm/vs/servicenow)
12. **Issuetrak** — 4.6/5 (205 reviews) — Issuetrak is a flexible issue tracking solution that can be configured to suit the needs of a variety of industries a...
    - [View profile](https://www.softwareadvice.com.au/software/318585/issuetrak)
    - [Compare vs BMC Helix ITSM](https://www.softwareadvice.com.au/compare/184531/318585/bmc-helix-itsm/vs/issuetrak)
13. **TeamSupport** — 4.5/5 (848 reviews) — TeamSupport is purpose-built for B2B SaaS companies to gain a 365° view of the customer. Centralize every interaction...
    - [View profile](https://www.softwareadvice.com.au/software/2808/teamsupport)
    - [Compare vs BMC Helix ITSM](https://www.softwareadvice.com.au/compare/2808/184531/teamsupport/vs/bmc-helix-itsm)
14. **Pulseway** — 4.7/5 (310 reviews) — Pulseway is an integrated IT assets and network monitoring solution designed for IT administrators to remotely monito...
    - [View profile](https://www.softwareadvice.com.au/software/36599/pulseway)
    - [Compare vs BMC Helix ITSM](https://www.softwareadvice.com.au/compare/36599/184531/pulseway/vs/bmc-helix-itsm)
15. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
    - [View profile](https://www.softwareadvice.com.au/software/363691/service-cloud)
    - [Compare vs BMC Helix ITSM](https://www.softwareadvice.com.au/compare/184531/363691/bmc-helix-itsm/vs/service-cloud)

## Related Categories

- [CRM for Startups Software](https://www.softwareadvice.com.au/directory/3235/startup/software)
- [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software)
- [IT Ticketing Systems Software](https://www.softwareadvice.com.au/directory/1630/it-ticketing/software)
- [Consulting CRM Software](https://www.softwareadvice.com.au/directory/3837/consulting/software)
- [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/alternatives/184531/bmc-helix-itsm)
- [View Product Profile](https://www.softwareadvice.com.au/software/184531/bmc-helix-itsm)

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