---
description: Review of OpenText Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: OpenText Service Management | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/4207/it-service/software) > [OpenText Service Management](/software/311221/service-management-automation-x-smax) > [OpenText Service Management Alternatives](https://www.softwareadvice.com.au/alternatives/311221/service-management-automation-x-smax)

# Alternatives to OpenText Service Management

Canonical: https://www.softwareadvice.com.au/alternatives/311221/service-management-automation-x-smax

> Explore the top alternatives to OpenText Service Management. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as we...
   - [View profile](https://www.softwareadvice.com.au/software/360387/manageengine-servicedesk-plus)
   - [Compare vs OpenText Service Management](https://www.softwareadvice.com.au/compare/311221/360387/service-management-automation-x-smax/vs/manageengine-servicedesk-plus)
2. **Freshservice** — 4.5/5 (685 reviews) — Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify the...
   - [View profile](https://www.softwareadvice.com.au/software/436317/freshservice)
   - [Compare vs OpenText Service Management](https://www.softwareadvice.com.au/compare/311221/436317/service-management-automation-x-smax/vs/freshservice)
3. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.com.au/software/26892/zendesk-talk)
   - [Compare vs OpenText Service Management](https://www.softwareadvice.com.au/compare/26892/311221/zendesk-talk/vs/service-management-automation-x-smax)
4. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service...
   - [View profile](https://www.softwareadvice.com.au/software/19043/invgate-service-desk)
   - [Compare vs OpenText Service Management](https://www.softwareadvice.com.au/compare/19043/311221/invgate-service-desk/vs/service-management-automation-x-smax)
5. **JIRA Service Management** — 4.5/5 (763 reviews) — JIRA Service Management is a service management platform designed to support various teams, including IT, engineering...
   - [View profile](https://www.softwareadvice.com.au/software/116349/jira-service-management)
   - [Compare vs OpenText Service Management](https://www.softwareadvice.com.au/compare/116349/311221/jira-service-management/vs/service-management-automation-x-smax)
6. **SysAid** — 4.5/5 (511 reviews) — SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT servic...
   - [View profile](https://www.softwareadvice.com.au/software/158389/sysaid-it-crm)
   - [Compare vs OpenText Service Management](https://www.softwareadvice.com.au/compare/158389/311221/sysaid-it-crm/vs/service-management-automation-x-smax)
7. **Hiver** — 4.7/5 (146 reviews) — Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that p...
   - [View profile](https://www.softwareadvice.com.au/software/60479/hiver)
   - [Compare vs OpenText Service Management](https://www.softwareadvice.com.au/compare/60479/311221/hiver/vs/service-management-automation-x-smax)
8. **TOPdesk** — 4.4/5 (110 reviews) — Making service happen with TOPdesk TOPdesk is an IT service management (ITSM) platform designed to help busy service ...
   - [View profile](https://www.softwareadvice.com.au/software/64429/topdesk)
   - [Compare vs OpenText Service Management](https://www.softwareadvice.com.au/compare/64429/311221/topdesk/vs/service-management-automation-x-smax)
9. **Issuetrak** — 4.6/5 (205 reviews) — Issuetrak is a flexible issue tracking solution that can be configured to suit the needs of a variety of industries a...
   - [View profile](https://www.softwareadvice.com.au/software/318585/issuetrak)
   - [Compare vs OpenText Service Management](https://www.softwareadvice.com.au/compare/311221/318585/service-management-automation-x-smax/vs/issuetrak)
10. **ALVAO Service Desk** — 4.6/5 (29 reviews) — ALVAO Service Desk is a Microsoft-native ITSM platform that centralizes requests across IT, HR, and Facilities. Integ...
    - [View profile](https://www.softwareadvice.com.au/software/328211/alvao-service-desk)
    - [Compare vs OpenText Service Management](https://www.softwareadvice.com.au/compare/311221/328211/service-management-automation-x-smax/vs/alvao-service-desk)
11. **SolarWinds Service Desk** — 4.6/5 (577 reviews) — SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITS...
    - [View profile](https://www.softwareadvice.com.au/software/30413/samanage)
    - [Compare vs OpenText Service Management](https://www.softwareadvice.com.au/compare/30413/311221/samanage/vs/service-management-automation-x-smax)
12. **OTRS** — 4.4/5 (96 reviews) — OTRS help desk is a service management solution that connects teams and businesses with customers through structured ...
    - [View profile](https://www.softwareadvice.com.au/software/75465/otrs)
    - [Compare vs OpenText Service Management](https://www.softwareadvice.com.au/compare/75465/311221/otrs/vs/service-management-automation-x-smax)
13. **ServiceTonic** — 4.5/5 (2 reviews) — ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, account...
    - [View profile](https://www.softwareadvice.com.au/software/32396/service-tonic)
    - [Compare vs OpenText Service Management](https://www.softwareadvice.com.au/compare/32396/311221/service-tonic/vs/service-management-automation-x-smax)
14. **Vivantio** — 4.3/5 (178 reviews) — Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing...
    - [View profile](https://www.softwareadvice.com.au/software/394868/vivantio-pro)
    - [Compare vs OpenText Service Management](https://www.softwareadvice.com.au/compare/311221/394868/service-management-automation-x-smax/vs/vivantio-pro)
15. **EcholoN** — 4.7/5 (35 reviews) — EcholoN is a customer service solution that enables businesses to streamline processes related to support tickets, as...
    - [View profile](https://www.softwareadvice.com.au/software/108411/echolon)
    - [Compare vs OpenText Service Management](https://www.softwareadvice.com.au/compare/108411/311221/echolon/vs/service-management-automation-x-smax)

## Related Categories

- [IT Service Software](https://www.softwareadvice.com.au/directory/4207/it-service/software)
- [Service Desk Software](https://www.softwareadvice.com.au/directory/4256/service-desk/software)
- [IT Ticketing Systems Software](https://www.softwareadvice.com.au/directory/1630/it-ticketing/software)
- [ITSM Tools](https://www.softwareadvice.com.au/directory/4296/itsm/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/alternatives/311221/service-management-automation-x-smax)
- [View Product Profile](https://www.softwareadvice.com.au/software/311221/service-management-automation-x-smax)

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