---
description: Review of Genesys Cloud CX Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Genesys Cloud CX | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Genesys Cloud CX](/software/323407/pureconnect) > [Genesys Cloud CX Alternatives](https://www.softwareadvice.com.au/alternatives/323407/pureconnect)

# Alternatives to Genesys Cloud CX

Canonical: https://www.softwareadvice.com.au/alternatives/323407/pureconnect

> Explore the top alternatives to Genesys Cloud CX. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Zoho Desk** — 4.5/5 (2211 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
   - [View profile](https://www.softwareadvice.com.au/software/393877/zoho-desk)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.com.au/compare/323407/393877/pureconnect/vs/zoho-desk)
2. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.com.au/software/26892/zendesk-talk)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.com.au/compare/26892/323407/zendesk-talk/vs/pureconnect)
3. **Freshdesk** — 4.5/5 (3408 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
   - [View profile](https://www.softwareadvice.com.au/software/110247/freshdesk)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.com.au/compare/110247/323407/freshdesk/vs/pureconnect)
4. **Ringover** — 4.7/5 (858 reviews) — Ringover is the no.1 business phone system that gives you unlimited calls to 110 countries, video conferencing, SMS a...
   - [View profile](https://www.softwareadvice.com.au/software/120988/ringover)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.com.au/compare/120988/323407/ringover/vs/pureconnect)
5. **Convoso** — 4.5/5 (386 reviews) — Convoso is an AI-powered virtual agent software designed to help automate customer interactions for call centers acro...
   - [View profile](https://www.softwareadvice.com.au/software/2799/safesoft-contact)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.com.au/compare/2799/323407/safesoft-contact/vs/pureconnect)
6. **DialedIn CCaaS** — 4.8/5 (314 reviews) — DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and bl...
   - [View profile](https://www.softwareadvice.com.au/software/20027/chasedata)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.com.au/compare/20027/323407/chasedata/vs/pureconnect)
7. **LiveAgent** — 4.7/5 (1753 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
   - [View profile](https://www.softwareadvice.com.au/software/109980/liveagent)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.com.au/compare/109980/323407/liveagent/vs/pureconnect)
8. **Nextiva** — 4.6/5 (914 reviews) — Nextiva is a customer experience management platform that consolidates all customer interactions into one AI-powered ...
   - [View profile](https://www.softwareadvice.com.au/software/2683/nextiva-business-voip)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.com.au/compare/2683/323407/nextiva-business-voip/vs/pureconnect)
9. **Readymode** — 4.6/5 (136 reviews) — Readymode is a cloud-based outbound customer engagement platform for call centers and sales teams. Our all-in-one pla...
   - [View profile](https://www.softwareadvice.com.au/software/171343/readymode)
   - [Compare vs Genesys Cloud CX](https://www.softwareadvice.com.au/compare/171343/323407/readymode/vs/pureconnect)
10. **Calabrio ONE** — 4.5/5 (263 reviews) — Calabrio ONE is a workforce performance software that helps contact centers work smarter, faster, and better. The tru...
    - [View profile](https://www.softwareadvice.com.au/software/231268/calabrio-one-suite)
    - [Compare vs Genesys Cloud CX](https://www.softwareadvice.com.au/compare/231268/323407/calabrio-one-suite/vs/pureconnect)
11. **CallHippo** — 4.4/5 (675 reviews) — CallHippo is a cloud-based call center solution that helps mid to large size businesses with workflow automation and ...
    - [View profile](https://www.softwareadvice.com.au/software/80310/callhippo)
    - [Compare vs Genesys Cloud CX](https://www.softwareadvice.com.au/compare/80310/323407/callhippo/vs/pureconnect)
12. **CXone Mpower** — 4.2/5 (581 reviews) — CXone Mpower is a tool that enables organizations to orchestrate every type of interaction—from voice and digital mes...
    - [View profile](https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce)
    - [Compare vs Genesys Cloud CX](https://www.softwareadvice.com.au/compare/20067/323407/nice-incontact-cxone-workforce/vs/pureconnect)
13. **Five9** — 4.2/5 (481 reviews) — Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers w...
    - [View profile](https://www.softwareadvice.com.au/software/20063/five9)
    - [Compare vs Genesys Cloud CX](https://www.softwareadvice.com.au/compare/20063/323407/five9/vs/pureconnect)
14. **Wildix** — 4.7/5 (209 reviews) — Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across mu...
    - [View profile](https://www.softwareadvice.com.au/software/208756/wildix)
    - [Compare vs Genesys Cloud CX](https://www.softwareadvice.com.au/compare/208756/323407/wildix/vs/pureconnect)
15. **UJET** — 4.6/5 (140 reviews) — UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. ...
    - [View profile](https://www.softwareadvice.com.au/software/344338/ujet)
    - [Compare vs Genesys Cloud CX](https://www.softwareadvice.com.au/compare/323407/344338/pureconnect/vs/ujet)

## Related Categories

- [Customer Communications Management Software](https://www.softwareadvice.com.au/directory/4742/customer-communications-mngt/software)
- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)
- [Help Desk Software](https://www.softwareadvice.com.au/directory/4160/help-desk/software)
- [Contact Centre Quality Assurance Software](https://www.softwareadvice.com.au/directory/4478/quality-assurance/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/alternatives/323407/pureconnect)
- [View Product Profile](https://www.softwareadvice.com.au/software/323407/pureconnect)

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