---
description: Review of ServiceNow Customer Service Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ServiceNow Customer Service Management | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [Enterprise Search Software](/directory/4368/enterprise-search/software) > [ServiceNow Customer Service Management](/software/356274/servicenow) > [ServiceNow Customer Service Management Alternatives](https://www.softwareadvice.com.au/alternatives/356274/servicenow)

# Alternatives to ServiceNow Customer Service Management

Canonical: https://www.softwareadvice.com.au/alternatives/356274/servicenow

> Explore the top alternatives to ServiceNow Customer Service Management. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **Salesforce Sales Cloud** — 4.4/5 (18768 reviews) — Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient. C...
   - [View profile](https://www.softwareadvice.com.au/software/2764/salesforce-sales-cloud)
   - [Compare vs ServiceNow Customer Service Management](https://www.softwareadvice.com.au/compare/2764/356274/salesforce-sales-cloud/vs/servicenow)
2. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.com.au/software/26892/zendesk-talk)
   - [Compare vs ServiceNow Customer Service Management](https://www.softwareadvice.com.au/compare/26892/356274/zendesk-talk/vs/servicenow)
3. **LiveChat** — 4.6/5 (1715 reviews) — LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through the...
   - [View profile](https://www.softwareadvice.com.au/software/27068/livechat)
   - [Compare vs ServiceNow Customer Service Management](https://www.softwareadvice.com.au/compare/27068/356274/livechat/vs/servicenow)
4. **LiveAgent** — 4.7/5 (1753 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
   - [View profile](https://www.softwareadvice.com.au/software/109980/liveagent)
   - [Compare vs ServiceNow Customer Service Management](https://www.softwareadvice.com.au/compare/109980/356274/liveagent/vs/servicenow)
5. **Freshdesk** — 4.5/5 (3409 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
   - [View profile](https://www.softwareadvice.com.au/software/110247/freshdesk)
   - [Compare vs ServiceNow Customer Service Management](https://www.softwareadvice.com.au/compare/110247/356274/freshdesk/vs/servicenow)
6. **Tidio** — 4.7/5 (590 reviews) — Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conve...
   - [View profile](https://www.softwareadvice.com.au/software/157633/tidio-chat)
   - [Compare vs ServiceNow Customer Service Management](https://www.softwareadvice.com.au/compare/157633/356274/tidio-chat/vs/servicenow)
7. **HelpDesk** — 4.6/5 (180 reviews) — HelpDesk is a cloud-based ticketing software that helps small to large businesses deliver customer support services. ...
   - [View profile](https://www.softwareadvice.com.au/software/150799/helpdesk)
   - [Compare vs ServiceNow Customer Service Management](https://www.softwareadvice.com.au/compare/150799/356274/helpdesk/vs/servicenow)
8. **Intercom** — 4.5/5 (1131 reviews) — Intercom is the only complete Customer Service solution that provides a seamless customer experience across automatio...
   - [View profile](https://www.softwareadvice.com.au/software/378292/intercom)
   - [Compare vs ServiceNow Customer Service Management](https://www.softwareadvice.com.au/compare/356274/378292/servicenow/vs/intercom)
9. **Zoho Desk** — 4.5/5 (2211 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
   - [View profile](https://www.softwareadvice.com.au/software/393877/zoho-desk)
   - [Compare vs ServiceNow Customer Service Management](https://www.softwareadvice.com.au/compare/356274/393877/servicenow/vs/zoho-desk)
10. **Dynamics 365** — 4.4/5 (5811 reviews) — Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on...
    - [View profile](https://www.softwareadvice.com.au/software/106335/microsoft-dynamics-crm)
    - [Compare vs ServiceNow Customer Service Management](https://www.softwareadvice.com.au/compare/106335/356274/microsoft-dynamics-crm/vs/servicenow)
11. **Zoho Assist** — 4.7/5 (1375 reviews) — Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT ...
    - [View profile](https://www.softwareadvice.com.au/software/392373/zoho-assist)
    - [Compare vs ServiceNow Customer Service Management](https://www.softwareadvice.com.au/compare/356274/392373/servicenow/vs/zoho-assist)
12. **Superchat** — 4.8/5 (282 reviews) — Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging...
    - [View profile](https://www.softwareadvice.com.au/software/252687/superchat)
    - [Compare vs ServiceNow Customer Service Management](https://www.softwareadvice.com.au/compare/252687/356274/superchat/vs/servicenow)
13. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
    - [View profile](https://www.softwareadvice.com.au/software/363691/service-cloud)
    - [Compare vs ServiceNow Customer Service Management](https://www.softwareadvice.com.au/compare/356274/363691/servicenow/vs/service-cloud)
14. **Bitrix24** — 4.2/5 (984 reviews) — Bitrix24 is an online workspace platform designed to help businesses manage teams, sales, projects, and client relati...
    - [View profile](https://www.softwareadvice.com.au/software/128326/bitrix24)
    - [Compare vs ServiceNow Customer Service Management](https://www.softwareadvice.com.au/compare/128326/356274/bitrix24/vs/servicenow)
15. **Yonyx** — 4.7/5 (256 reviews) — Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage inter...
    - [View profile](https://www.softwareadvice.com.au/software/93908/yonyx)
    - [Compare vs ServiceNow Customer Service Management](https://www.softwareadvice.com.au/compare/93908/356274/yonyx/vs/servicenow)

## Related Categories

- [Enterprise Search Software](https://www.softwareadvice.com.au/directory/4368/enterprise-search/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.com.au/directory/4360/artificial-intelligence/software)
- [Order Management Software](https://www.softwareadvice.com.au/directory/1730/order-management-system/software)
- [Workflow Management Software](https://www.softwareadvice.com.au/directory/4272/workflow/software)
- [IT Ticketing Systems Software](https://www.softwareadvice.com.au/directory/1630/it-ticketing/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/alternatives/356274/servicenow)
- [View Product Profile](https://www.softwareadvice.com.au/software/356274/servicenow)

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