---
description: Review of Shelf Software: system overview, features, price and cost information. Get free demos and compare to similar programs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Shelf | Reviews, Pricing & Demos - SoftwareAdvice AU
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/5207/ai-agents-for-customer-support/software) > [Shelf](/software/435224/shelf) > [Shelf Alternatives](https://www.softwareadvice.com.au/alternatives/435224/shelf)

# Alternatives to Shelf

Canonical: https://www.softwareadvice.com.au/alternatives/435224/shelf

> Explore the top alternatives to Shelf. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **LiveAgent** — 4.7/5 (1787 reviews) — LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capab...
   - [View profile](https://www.softwareadvice.com.au/software/109980/liveagent)
   - [Compare vs Shelf](https://www.softwareadvice.com.au/compare/109980/435224/liveagent/vs/shelf)
2. **Zendesk Suite** — 4.4/5 (4090 reviews) — Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, ...
   - [View profile](https://www.softwareadvice.com.au/software/26892/zendesk-talk)
   - [Compare vs Shelf](https://www.softwareadvice.com.au/compare/26892/435224/zendesk-talk/vs/shelf)
3. **Freshdesk** — 4.5/5 (3470 reviews) — Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every cust...
   - [View profile](https://www.softwareadvice.com.au/software/110247/freshdesk)
   - [Compare vs Shelf](https://www.softwareadvice.com.au/compare/110247/435224/freshdesk/vs/shelf)
4. **Aircall** — 4.2/5 (465 reviews) — Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and ...
   - [View profile](https://www.softwareadvice.com.au/software/77031/aircall)
   - [Compare vs Shelf](https://www.softwareadvice.com.au/compare/77031/435224/aircall/vs/shelf)
5. **Genesys Cloud CX** — 4.3/5 (268 reviews) — Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, to...
   - [View profile](https://www.softwareadvice.com.au/software/323407/pureconnect)
   - [Compare vs Shelf](https://www.softwareadvice.com.au/compare/323407/435224/pureconnect/vs/shelf)
6. **Bitrix24** — 4.2/5 (1002 reviews) — Bitrix24 is an all-in-one business workspace that combines CRM, collaboration, and management tools in a single, easy...
   - [View profile](https://www.softwareadvice.com.au/software/128326/bitrix24)
   - [Compare vs Shelf](https://www.softwareadvice.com.au/compare/128326/435224/bitrix24/vs/shelf)
7. **CallHub** — 4.4/5 (250 reviews) — CallHub is a trusted, all-in-one campaigning platform that will revolutionize your outreach, canvassing, mobilizing, ...
   - [View profile](https://www.softwareadvice.com.au/software/97073/callhub-call-center)
   - [Compare vs Shelf](https://www.softwareadvice.com.au/compare/97073/435224/callhub-call-center/vs/shelf)
8. **Zoho Desk** — 4.5/5 (2214 reviews) — Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key feature...
   - [View profile](https://www.softwareadvice.com.au/software/393877/zoho-desk)
   - [Compare vs Shelf](https://www.softwareadvice.com.au/compare/393877/435224/zoho-desk/vs/shelf)
9. **Gladly** — 4.8/5 (139 reviews) — For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savin...
   - [View profile](https://www.softwareadvice.com.au/software/168565/gladly)
   - [Compare vs Shelf](https://www.softwareadvice.com.au/compare/168565/435224/gladly/vs/shelf)
10. **Salesforce Service Cloud** — 4.5/5 (828 reviews) — Salesforce Service Cloud is a customer service platform designed to support organizations in managing interactions ac...
    - [View profile](https://www.softwareadvice.com.au/software/363691/service-cloud)
    - [Compare vs Shelf](https://www.softwareadvice.com.au/compare/363691/435224/service-cloud/vs/shelf)
11. **NiCE CXone** — 4.2/5 (581 reviews) — NiCE is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement manage...
    - [View profile](https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce)
    - [Compare vs Shelf](https://www.softwareadvice.com.au/compare/20067/435224/nice-incontact-cxone-workforce/vs/shelf)
12. **Dialshree** — 4.7/5 (74 reviews) — Dialshree offers a single point of access to all the information they need regarding leads, opportunities, accounts, ...
    - [View profile](https://www.softwareadvice.com.au/software/370837/dialshree)
    - [Compare vs Shelf](https://www.softwareadvice.com.au/compare/370837/435224/dialshree/vs/shelf)
13. **JustCall** — 4.1/5 (225 reviews) — JustCall is an AI-powered customer communication platform built for sales and support teams. For 9 years, we've helpe...
    - [View profile](https://www.softwareadvice.com.au/software/75453/justcall)
    - [Compare vs Shelf](https://www.softwareadvice.com.au/compare/75453/435224/justcall/vs/shelf)
14. **inconnect** — 3.9/5 (19 reviews) — Designed for businesses in finance, technology, banking, retail, hospitality and other industries, inConcert Omnichan...
    - [View profile](https://www.softwareadvice.com.au/software/171892/inconcert-omnichannel-contact-center)
    - [Compare vs Shelf](https://www.softwareadvice.com.au/compare/171892/435224/inconcert-omnichannel-contact-center/vs/shelf)
15. **Kustomer** — 4.7/5 (80 reviews) — Kustomer is a cloud-based solution, which helps small to large businesses streamline communication and provide client...
    - [View profile](https://www.softwareadvice.com.au/software/169723/kustomer)
    - [Compare vs Shelf](https://www.softwareadvice.com.au/compare/169723/435224/kustomer/vs/shelf)

## Related Categories

- [AI Agents for Customer Support](https://www.softwareadvice.com.au/directory/5207/ai-agents-for-customer-support/software)
- [Content Management Systems](https://www.softwareadvice.com.au/directory/4543/cms/software)
- [Knowledge Base Software](https://www.softwareadvice.com.au/directory/3898/knowledge-base/software)
- [Call Centre Software](https://www.softwareadvice.com.au/directory/4588/call-center/software)
- [Knowledge Management Systems](https://www.softwareadvice.com.au/directory/1884/knowledge-management/software)

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.com.au/alternatives/435224/shelf)
- [View Product Profile](https://www.softwareadvice.com.au/software/435224/shelf)

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