---
description: Compare ConnectWise Automate vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ConnectWise Automate vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [ConnectWise Automate \<span\>vs\</span\> Freshservice](https://www.softwareadvice.com.au/compare/103403/436317/labtech/vs/freshservice)

# Compare ConnectWise Automate vs Freshservice

Canonical: https://www.softwareadvice.com.au/compare/103403/436317/labtech/vs/freshservice

> Detailed comparison between ConnectWise Automate and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ConnectWise Automate | Freshservice |
| **Overall rating** | 4.1/5 | 4.5/5 |
| **Total Reviews** | 143 | 728 |
| **Starting Price** | - | USD 19.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### ConnectWise Automate

- API
- Asset Tracking
- Audit Trail
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Event Logs
- Help Desk Management
- IT Reporting
- License Management
- Monitoring
- Policy Management
- Real-Time Data
- SSL Security
- Scheduling
- Search/Filter
- Status Tracking
- Supplier Management
- Support Ticket Management

### Freshservice

- API
- Asset Tracking
- Audit Trail
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Event Logs
- Help Desk Management
- IT Reporting
- License Management
- Monitoring
- Policy Management
- Real-Time Data
- SSL Security
- Scheduling
- Search/Filter
- Status Tracking
- Supplier Management
- Support Ticket Management

## Links

- [View ConnectWise Automate Profile](https://www.softwareadvice.com.au/software/103403/labtech)
- [View Freshservice Profile](https://www.softwareadvice.com.au/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/103403/436317/labtech/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"ConnectWise Automate vs Freshservice Comparison","description":"Compare ConnectWise Automate vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/103403/436317/labtech/vs/freshservice","about":[{"@id":"https://www.softwareadvice.com.au/software/103403/labtech#software"},{"@id":"https://www.softwareadvice.com.au/software/436317/freshservice#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/103403/436317/labtech/vs/freshservice#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/103403/436317/labtech/vs/freshservice#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"}},{"name":"ConnectWise Automate","description":"ConnectWise Automate (Formerly LabTech) is a cloud-based and on-premise IT automation solution that helps companies track and manage IT assets from a single location. Content management features allow users to share documents and publish content on their website. These features can identify and fix bugs and errors to help decrease website downtime.\n\nThe solution provides remote monitoring functionality, which enables users to manage desktops, laptops and devices on their network and monitor device performance using a unified dashboard. ConnectWise Automate also offers network administration, which helps users to identify and repair faults, configure services, improve uptime and track server performance. Technicians can troubleshoot issues remotely and work on multiple systems at the same time without interrupting the end user.\n\nConnectWise Automate allows users to define which patches should be approved, when they are to be installed and how the agent should react in case of a reboot. The security module allows users to manage antivirus, anti-malware, email protection, encryption, password and patch deployments from a single solution. Support is provided through an online forum, email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/70c17eed-e14a-4e72-8ca7-f83b0b6b175c.png","url":"https://www.softwareadvice.com.au/software/103403/labtech","@id":"https://www.softwareadvice.com.au/software/103403/labtech#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":143,"ratingValue":4.1},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise"},{"name":"Freshservice","description":"Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.\n\nFreshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.\n\nFreshservice also offers a gamification module called \"Arcade\". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b606079a-349c-43b9-8690-fa1ab825b3cb.png","url":"https://www.softwareadvice.com.au/software/436317/freshservice","@id":"https://www.softwareadvice.com.au/software/436317/freshservice#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":728,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.com.au/compare/103403/436317/labtech/vs/freshservice#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Management Software","position":2,"item":"/directory/4563/it-management/software","@type":"ListItem"},{"name":"ConnectWise Automate vs Freshservice","position":3,"item":"https://www.softwareadvice.com.au/compare/103403/436317/labtech/vs/freshservice","@type":"ListItem"}]}]}
</script>