---
description: Compare Dynamics 365 vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Dynamics 365 vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Accounts Payable Software](/directory/1851/accounts-payable/software) > [Dynamics 365 \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.com.au/compare/106335/110247/microsoft-dynamics-crm/vs/freshdesk)

# Compare Dynamics 365 vs Freshdesk

Canonical: https://www.softwareadvice.com.au/compare/106335/110247/microsoft-dynamics-crm/vs/freshdesk

> Detailed comparison between Dynamics 365 and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Dynamics 365 | Freshdesk |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 5860 | 3487 |
| **Starting Price** | USD 50.00 | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Dynamics 365

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Collaboration Tools
- Contact Database
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Email Templates
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Templates
- Workflow Management

### Freshdesk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Collaboration Tools
- Contact Database
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Email Templates
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Templates
- Workflow Management

## Links

- [View Dynamics 365 Profile](https://www.softwareadvice.com.au/software/106335/microsoft-dynamics-crm)
- [View Freshdesk Profile](https://www.softwareadvice.com.au/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/106335/110247/microsoft-dynamics-crm/vs/freshdesk)

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