---
description: Compare LiveAgent vs Request Tracker regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs Request Tracker Comparison
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [LiveAgent \<span\>vs\</span\> Request Tracker](https://www.softwareadvice.com.au/compare/109980/115380/liveagent/vs/request-tracker)

# Compare LiveAgent vs Request Tracker

Canonical: https://www.softwareadvice.com.au/compare/109980/115380/liveagent/vs/request-tracker

> Detailed comparison between LiveAgent and Request Tracker. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Request Tracker |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 1753 | 3 |
| **Starting Price** | USD 15.00 | USD 25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Linux (Desktop), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Activity Tracking
- Analytics
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback

### Request Tracker

- API
- Activity Tracking
- Analytics
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Real-Time Chat
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.softwareadvice.com.au/software/109980/liveagent)
- [View Request Tracker Profile](https://www.softwareadvice.com.au/software/115380/request-tracker)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/109980/115380/liveagent/vs/request-tracker)

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