---
description: Compare LiveAgent vs Medallia Experience Cloud regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs Medallia Experience Cloud Comparison
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [LiveAgent \<span\>vs\</span\> Medallia Experience Cloud](https://www.softwareadvice.com.au/compare/109980/140518/liveagent/vs/medallia)

# Compare LiveAgent vs Medallia Experience Cloud

Canonical: https://www.softwareadvice.com.au/compare/109980/140518/liveagent/vs/medallia

> Detailed comparison between LiveAgent and Medallia Experience Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Medallia Experience Cloud |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1753 | 33 |
| **Starting Price** | USD 15.00 | USD 5.00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### LiveAgent

- API
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Segmentation
- Customizable Reports
- Customizable Templates
- Dashboard
- Engagement Tracking
- Multi-Channel Data Collection
- Negative Feedback Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Segmentation
- Survey/Poll Management
- Surveys & Feedback

### Medallia Experience Cloud

- API
- CRM
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Customer Segmentation
- Customizable Reports
- Customizable Templates
- Dashboard
- Engagement Tracking
- Multi-Channel Data Collection
- Negative Feedback Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Segmentation
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.softwareadvice.com.au/software/109980/liveagent)
- [View Medallia Experience Cloud Profile](https://www.softwareadvice.com.au/software/140518/medallia)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/109980/140518/liveagent/vs/medallia)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Medallia Experience Cloud Comparison","description":"Compare LiveAgent vs Medallia Experience Cloud regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/109980/140518/liveagent/vs/medallia","about":[{"@id":"https://www.softwareadvice.com.au/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.com.au/software/140518/medallia#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/109980/140518/liveagent/vs/medallia#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/109980/140518/liveagent/vs/medallia#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/59217862-5953-4462-bb51-190d3290d451.png","url":"https://www.softwareadvice.com.au/software/109980/liveagent","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/109980/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Medallia Experience Cloud","description":"Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product experiences by detecting user patterns, needs and behaviors. It allows administrators to set up organizational hierarchy and access rights to ensure the distribution of information and insights based on user roles and responsibilities.\n\n\nMedallia's customizable dashboard captures and analyses data from multiple channels including white-label email surveys, web intercepts and in-app feedback, facilitating customer lifecycle management. Managers and leaders can gain insights into employee experiences across all stages, from talent acquisition to training and offboarding. Additionally, users can evaluate products by conducting concept testing for features, services, installation and pricing, optimizing end-user engagement.\n\n\nMedallia comes with an application programming interface (API), which lets businesses modify the system and integrate it with several third-party applications. Pricing is available on request and support is extended via phone, email and other measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a42196b5-11a1-4801-9e23-94e9ba6a9011.png","url":"https://www.softwareadvice.com.au/software/140518/medallia","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/140518/medallia#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":33},"offers":{"price":"5","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/4588/call-center/software","@type":"ListItem"},{"name":"LiveAgent vs Medallia Experience Cloud","position":3,"item":"https://www.softwareadvice.com.au/compare/109980/140518/liveagent/vs/medallia","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/109980/140518/liveagent/vs/medallia#breadcrumblist"}]}
</script>