---
description: Compare LiveAgent vs Helpfruit regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs Helpfruit Comparison
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [LiveAgent \<span\>vs\</span\> Helpfruit](https://www.softwareadvice.com.au/compare/109980/199390/liveagent/vs/Helpfruit)

# Compare LiveAgent vs Helpfruit

Canonical: https://www.softwareadvice.com.au/compare/109980/199390/liveagent/vs/Helpfruit

> Detailed comparison between LiveAgent and Helpfruit. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Helpfruit |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1753 | 11 |
| **Starting Price** | USD 15.00 | USD 149.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Configurable Workflow
- Content Management
- Customer Communication
- Customer Service Analytics
- Customisable Branding
- Customizable Reports
- Dashboard
- Engagement Tracking
- Lead Capture
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Social Media Integration
- Surveys & Feedback
- Website Integration

### Helpfruit

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Configurable Workflow
- Content Management
- Customer Communication
- Customer Service Analytics
- Customisable Branding
- Customizable Reports
- Dashboard
- Engagement Tracking
- Lead Capture
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Real-Time Data
- Social Media Integration
- Surveys & Feedback
- Website Integration

## Links

- [View LiveAgent Profile](https://www.softwareadvice.com.au/software/109980/liveagent)
- [View Helpfruit Profile](https://www.softwareadvice.com.au/software/199390/Helpfruit)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/109980/199390/liveagent/vs/Helpfruit)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Helpfruit Comparison","description":"Compare LiveAgent vs Helpfruit regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/109980/199390/liveagent/vs/Helpfruit","about":[{"@id":"https://www.softwareadvice.com.au/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.com.au/software/199390/Helpfruit#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/109980/199390/liveagent/vs/Helpfruit#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/109980/199390/liveagent/vs/Helpfruit#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/59217862-5953-4462-bb51-190d3290d451.png","url":"https://www.softwareadvice.com.au/software/109980/liveagent","@id":"https://www.softwareadvice.com.au/software/109980/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Helpfruit","description":"Helpfruit is a first-line self-service solution that answers customer questions via the channels they prefer – AI chatbots (web, Instagram, Facebook, WhatsApp, Slack and Teams) and help knowledge base. Escalate to live chat, if needed.\n\nWhen customers have questions, businesses often turn to email ticketing systems to manage the overflowing inbox. But the problem remains – customers can’t get the answers they need as fast as they want them. Plus your team spends much of their time responding to routine enquiries. \n\nWe’re turning this on its head with fresh thinking.\n\nHelpfruit's a customisable, no-code platform set up in just 6 steps. One knowledge base aligns content between chatbots and help pages without the hassle of misaligned content or complicated rule-based structures. Conversation insights and dashboards tell you exactly what is going on and give you metrics to track and improve your customer experience.\n\nWith the support of GPT when it matters – like our GPT Q&amp;A maker and GPT-enhanced chatbot conversations – you get the productivity gains from using AI without any AI risks. All the protections are built-in.\n\nHelpfruit is trusted by organisations worldwide to give their customers the right help at the right time.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c2d913bc-4c98-4f8a-b048-bbd726173041.png","url":"https://www.softwareadvice.com.au/software/199390/Helpfruit","@id":"https://www.softwareadvice.com.au/software/199390/Helpfruit#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":11},"offers":{"price":"149","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.com.au/compare/109980/199390/liveagent/vs/Helpfruit#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/4588/call-center/software","@type":"ListItem"},{"name":"LiveAgent vs Helpfruit","position":3,"item":"https://www.softwareadvice.com.au/compare/109980/199390/liveagent/vs/Helpfruit","@type":"ListItem"}]}]}
</script>
