---
description: Compare LiveAgent vs HelpCenter regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs HelpCenter Comparison
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [LiveAgent \<span\>vs\</span\> HelpCenter](https://www.softwareadvice.com.au/compare/109980/217903/liveagent/vs/helpcenter)

# Compare LiveAgent vs HelpCenter

Canonical: https://www.softwareadvice.com.au/compare/109980/217903/liveagent/vs/helpcenter

> Detailed comparison between LiveAgent and HelpCenter. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | HelpCenter |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1786 | 1 |
| **Starting Price** | USD 15.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### LiveAgent

- Autoresponders
- Blended Call Center
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Contact Management
- Customer Complaint Tracking
- Customisable Branding
- Customizable Reports
- Email Management
- Email Monitoring
- Knowledge Base Management
- Lead Management
- Natural Language Processing
- Real-Time Chat
- Real-time Consumer-facing Chat
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Transfers/Routing

### HelpCenter

- Autoresponders
- Chat/Messaging
- Contact Management
- Customisable Branding
- Email Management
- Knowledge Base Management
- Real-Time Chat
- Real-time Consumer-facing Chat
- Support Ticket Management
- Third-Party Integrations
- Ticket Management

## Links

- [View LiveAgent Profile](https://www.softwareadvice.com.au/software/109980/liveagent)
- [View HelpCenter Profile](https://www.softwareadvice.com.au/software/217903/helpcenter)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/109980/217903/liveagent/vs/helpcenter)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs HelpCenter Comparison","description":"Compare LiveAgent vs HelpCenter regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/109980/217903/liveagent/vs/helpcenter","about":[{"@id":"https://www.softwareadvice.com.au/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.com.au/software/217903/helpcenter#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/109980/217903/liveagent/vs/helpcenter#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/109980/217903/liveagent/vs/helpcenter#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU"},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4ccece52-3b45-400a-870b-7846c439a5f3.jpeg","url":"https://www.softwareadvice.com.au/software/109980/liveagent","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/109980/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1786},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"HelpCenter","description":"Help Center is a cloud-based helpdesk and customer support software solution that can be used for an unlimited number of customers and products. It also has live chat, FAQs and articles for customers who want some assistance with a question or product issue. Users can create tabs, assign employees to queues and receive automated email notifications about new tickets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5ca05634-347d-4f7c-ba78-48d7d21a04dc.png","url":"https://www.softwareadvice.com.au/software/217903/helpcenter","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/217903/helpcenter#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","@id":"https://www.softwareadvice.com.au/compare/109980/217903/liveagent/vs/helpcenter#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/4588/call-center/software","@type":"ListItem"},{"name":"LiveAgent vs HelpCenter","position":3,"item":"https://www.softwareadvice.com.au/compare/109980/217903/liveagent/vs/helpcenter","@type":"ListItem"}]}]}
</script>