---
description: Compare LiveAgent vs FreeScout regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: LiveAgent vs FreeScout Comparison
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [LiveAgent \<span\>vs\</span\> FreeScout](https://www.softwareadvice.com.au/compare/109980/450318/liveagent/vs/FreeScout)

# Compare LiveAgent vs FreeScout

Canonical: https://www.softwareadvice.com.au/compare/109980/450318/liveagent/vs/FreeScout

> Detailed comparison between LiveAgent and FreeScout. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | FreeScout |
| **Overall rating** | 4.7/5 | 4.2/5 |
| **Total Reviews** | 1753 | 13 |
| **Starting Price** | USD 15.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### LiveAgent

- Alerts/Escalation
- Automated Routing
- Blended Call Center
- Call Tracking
- Call Tracking Metrics
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- Customizable Reports
- Email Monitoring
- Knowledge Management
- Lead Management
- Mobile App
- Multi-Channel Communication
- Natural Language Processing
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management
- Transfers/Routing

### FreeScout

- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Knowledge Management
- Mobile App
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View LiveAgent Profile](https://www.softwareadvice.com.au/software/109980/liveagent)
- [View FreeScout Profile](https://www.softwareadvice.com.au/software/450318/FreeScout)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/109980/450318/liveagent/vs/FreeScout)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs FreeScout Comparison","description":"Compare LiveAgent vs FreeScout regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/109980/450318/liveagent/vs/FreeScout","about":[{"@id":"https://www.softwareadvice.com.au/software/109980/liveagent#software"},{"@id":"https://www.softwareadvice.com.au/software/450318/FreeScout#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/109980/450318/liveagent/vs/FreeScout#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/109980/450318/liveagent/vs/FreeScout#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nWith multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/59217862-5953-4462-bb51-190d3290d451.png","url":"https://www.softwareadvice.com.au/software/109980/liveagent","@id":"https://www.softwareadvice.com.au/software/109980/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"FreeScout","description":"FreeScout is an open source help desk platform designed to help businesses of all sizes manage customer emails, tickets, support agents and more. The application is built with PHP and MySQL and can be deployed on a shared hosting server.\n\nFreeScout provides a time tracking module that helps administrators track the time spent by each user on tickets, edit time logs and export the data to CSV. The solution helps users translate customers’ messages and support agents’ replies in various languages via Google Translate. Administrators can store additional information on conversations and organize and prioritize conversations by creating custom fields in the application.\n\nFreeScout integrates with various third-party applications, including Jira, Whatsapp, Slack, Telegram and more and support for the platform is extended via email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/878cc55e-15e7-4289-abe7-9bbc7db31703.png","url":"https://www.softwareadvice.com.au/software/450318/FreeScout","@id":"https://www.softwareadvice.com.au/software/450318/FreeScout#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":13},"operatingSystem":"Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios"},{"@id":"https://www.softwareadvice.com.au/compare/109980/450318/liveagent/vs/FreeScout#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/4588/call-center/software","@type":"ListItem"},{"name":"LiveAgent vs FreeScout","position":3,"item":"https://www.softwareadvice.com.au/compare/109980/450318/liveagent/vs/FreeScout","@type":"ListItem"}]}]}
</script>