---
description: Compare Freshdesk vs CUX regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs CUX Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Freshdesk \<span\>vs\</span\> CUX](https://www.softwareadvice.com.au/compare/110247/306284/freshdesk/vs/cux)

# Compare Freshdesk vs CUX

Canonical: https://www.softwareadvice.com.au/compare/110247/306284/freshdesk/vs/cux

> Detailed comparison between Freshdesk and CUX. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | CUX |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 3408 | 11 |
| **Starting Price** | USD 19.00 | EUR 79.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Videos |

## Key features

### Freshdesk

- API
- Alerts/Notifications
- Analytics
- Archiving & Retention
- Automatic Call Distribution
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Segmentation
- Customizable Reports
- Dashboard
- Engagement Tracking
- Live Chat
- Monitoring
- Predictive Analytics
- Project Management
- Reporting/Analytics
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Wiki

### CUX

- Alerts/Notifications
- Customer Segmentation
- Dashboard
- Engagement Tracking
- Predictive Analytics
- Reporting/Analytics

## Links

- [View Freshdesk Profile](https://www.softwareadvice.com.au/software/110247/freshdesk)
- [View CUX Profile](https://www.softwareadvice.com.au/software/306284/cux)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/110247/306284/freshdesk/vs/cux)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshdesk vs CUX Comparison","description":"Compare Freshdesk vs CUX regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/110247/306284/freshdesk/vs/cux","about":[{"@id":"https://www.softwareadvice.com.au/software/110247/freshdesk#software"},{"@id":"https://www.softwareadvice.com.au/software/306284/cux#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/110247/306284/freshdesk/vs/cux#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/110247/306284/freshdesk/vs/cux#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eec50675-a103-4267-98e7-c7f37e7956f2.png","url":"https://www.softwareadvice.com.au/software/110247/freshdesk","@id":"https://www.softwareadvice.com.au/software/110247/freshdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"CUX","description":"CUX.io gather all data but focuses only on data relevant to a business goal. Thanks to pre-analysis the application sends alerts, indicating places of customer frustration, presents the scale of potential problems and prepares data for ready-made and easy-to-implement solutions also known as quick-wins.\n\nCUX.io detects, defines, and recognizes users' frustration points such as rage clicks, extensive page refreshing, or zooming content. Those Experience Metrics enable cux.io to predict places on the Customer Journey that needs improving to give a better customer experience and increase sales and revenue.\n\nThe analytics tool presents 3 types of heatmaps, entire visit recordings - even if they spread through multiple tabs, historical data, data from auto-capture events, experience metrics, and goal-oriented evaluations. CUX.io is integrated with Google Tag Manager and Google Analytics, resulting in codeless website implementation without the need to engage developers.\n\nCUX.io is a pioneer in combining qualitative and quantitative analytics to (finally) better understand the emotions, behaviour, and needs of our online customers. The tool can show not only numbers but also their explanation.\n\nCUX was founded in 2019 and is headquartered in Wrocław, Poland. CUX is a solution for all industries where customers come into contact with a digital product, such as eCommerce, SaaS, and B2B businesses, companies providing marketing services, or software houses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9f2f8467-dfff-48d0-bf73-767d84066f55.png","url":"https://www.softwareadvice.com.au/software/306284/cux","@id":"https://www.softwareadvice.com.au/software/306284/cux#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":11},"offers":{"price":"79","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.com.au/compare/110247/306284/freshdesk/vs/cux#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/499/complaint-management/software","@type":"ListItem"},{"name":"Freshdesk vs CUX","position":3,"item":"https://www.softwareadvice.com.au/compare/110247/306284/freshdesk/vs/cux","@type":"ListItem"}]}]}
</script>