---
description: Compare Freshdesk vs Empolis Industrial Knowledge regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs Empolis Industrial Knowledge Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Empolis Industrial Knowledge](https://www.softwareadvice.com.au/compare/110247/367116/freshdesk/vs/empolis-service-express)

# Compare Freshdesk vs Empolis Industrial Knowledge

Canonical: https://www.softwareadvice.com.au/compare/110247/367116/freshdesk/vs/empolis-service-express

> Detailed comparison between Freshdesk and Empolis Industrial Knowledge. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Empolis Industrial Knowledge |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3487 | 14 |
| **Starting Price** | USD 19.00 | EUR 500.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Catalog Management
- Collaboration Tools
- Communication Management
- Content Management
- Customisable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Decision Support Systems
- Discussions/Forums
- Full Text Search
- Knowledge Management
- Live Chat
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On
- Templates
- Wiki

### Empolis Industrial Knowledge

- API
- Activity Tracking
- Catalog Management
- Collaboration Tools
- Communication Management
- Content Management
- Customisable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Decision Support Systems
- Discussions/Forums
- Full Text Search
- Knowledge Management
- Live Chat
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On
- Templates
- Wiki

## Links

- [View Freshdesk Profile](https://www.softwareadvice.com.au/software/110247/freshdesk)
- [View Empolis Industrial Knowledge Profile](https://www.softwareadvice.com.au/software/367116/empolis-service-express)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/110247/367116/freshdesk/vs/empolis-service-express)

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