---
description: Compare Freshdesk vs Intercom regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs Intercom Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Intercom](https://www.softwareadvice.com.au/compare/110247/378292/freshdesk/vs/intercom)

# Compare Freshdesk vs Intercom

Canonical: https://www.softwareadvice.com.au/compare/110247/378292/freshdesk/vs/intercom

> Detailed comparison between Freshdesk and Intercom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Intercom |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3408 | 1131 |
| **Starting Price** | USD 19.00 | USD 39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- CRM
- Customer Communication
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Intercom

- API
- Activity Tracking
- Analytics
- CRM
- Customer Communication
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Freshdesk Profile](https://www.softwareadvice.com.au/software/110247/freshdesk)
- [View Intercom Profile](https://www.softwareadvice.com.au/software/378292/intercom)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/110247/378292/freshdesk/vs/intercom)

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