---
description: Compare Freshdesk vs Shelf regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Freshdesk vs Shelf Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Shelf](https://www.softwareadvice.com.au/compare/110247/435224/freshdesk/vs/shelf)

# Compare Freshdesk vs Shelf

Canonical: https://www.softwareadvice.com.au/compare/110247/435224/freshdesk/vs/shelf

> Detailed comparison between Freshdesk and Shelf. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Shelf |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 3470 | 106 |
| **Starting Price** | USD 19.00 | USD 10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Content Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Decision Support Systems
- Engagement Tracking
- Full Text Search
- Live Chat
- Performance Metrics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Wiki
- Workflow Management

### Shelf

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Content Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Decision Support Systems
- Engagement Tracking
- Full Text Search
- Live Chat
- Performance Metrics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Wiki
- Workflow Management

## Links

- [View Freshdesk Profile](https://www.softwareadvice.com.au/software/110247/freshdesk)
- [View Shelf Profile](https://www.softwareadvice.com.au/software/435224/shelf)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/110247/435224/freshdesk/vs/shelf)

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