---
description: Compare CTM vs PIMS Dialer regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CTM vs PIMS Dialer Comparison
---

Breadcrumb: [Home](/) > [Call Center Scripting Software](/directory/3441/scripting/software) > [CTM \<span\>vs\</span\> PIMS Dialer](https://www.softwareadvice.com.au/compare/112191/150385/calltrackingmetrics/vs/pims)

# Compare CTM vs PIMS Dialer

Canonical: https://www.softwareadvice.com.au/compare/112191/150385/calltrackingmetrics/vs/pims

> Detailed comparison between CTM and PIMS Dialer. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | CTM | PIMS Dialer |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 158 | 21 |
| **Starting Price** | USD 79.00 | USD 150.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Documentation |

## Key features

### CTM

- API
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- Call Disposition
- Call Logging
- Call Monitoring
- Call Scripting
- Campaign Specific Caller ID
- FCC Compliance
- Inbound Call Center
- Lead Management
- List Management
- Manual Dialer
- Monitoring
- Outbound Call Center
- Predictive Dialer
- Queue Management
- Reporting/Analytics
- Text to Speech

### PIMS Dialer

- API
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Center
- Call Disposition
- Call Logging
- Call Monitoring
- Call Scripting
- Campaign Specific Caller ID
- FCC Compliance
- Inbound Call Center
- Lead Management
- List Management
- Manual Dialer
- Monitoring
- Outbound Call Center
- Predictive Dialer
- Queue Management
- Reporting/Analytics
- Text to Speech

## Links

- [View CTM Profile](https://www.softwareadvice.com.au/software/112191/calltrackingmetrics)
- [View PIMS Dialer Profile](https://www.softwareadvice.com.au/software/150385/pims)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/112191/150385/calltrackingmetrics/vs/pims)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"CTM vs PIMS Dialer Comparison","description":"Compare CTM vs PIMS Dialer regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/112191/150385/calltrackingmetrics/vs/pims","about":[{"@id":"https://www.softwareadvice.com.au/software/112191/calltrackingmetrics#software"},{"@id":"https://www.softwareadvice.com.au/software/150385/pims#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/112191/150385/calltrackingmetrics/vs/pims#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/112191/150385/calltrackingmetrics/vs/pims#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU"},{"name":"CTM","description":"CTM is a conversation analytics software designed to provide tracking and insights for sales and marketing teams. It helps organizations analyze campaign performance and customer interactions to support data-driven decision-making. Businesses, marketing agencies, and sales departments use the platform to gain visibility into customer engagement and optimize their processes.\n\nThe software includes AI-powered conversation intelligence that analyzes call recordings, transcriptions, and live conversations to extract customer insights. It connects calls, chats, form submissions, and texts to specific advertisements using tracking numbers and dynamic number insertion, enabling accurate lead attribution. Features include lead management with geo, weight, and skill-based routing, a customizable softphone system, and workflow automation tools to streamline sales processes. Reporting tools offer both high-level summaries and detailed campaign and conversion data.\n\nThe platform adheres to security standards, including SOC 2 compliance, and supports regulatory requirements such as HIPAA, HITECH, GDPR, and CCPA. It offers sub-account structures, white-label options, and custom billing features for agencies managing client accounts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8323a267-080d-49fb-9671-d0579b098253.png","url":"https://www.softwareadvice.com.au/software/112191/calltrackingmetrics","@id":"https://www.softwareadvice.com.au/software/112191/calltrackingmetrics#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":158,"ratingValue":4.7},"offers":{"price":"79","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"PIMS Dialer","description":"The PIMS Dialer is flexible, scalable, and secure. It’s a cloud-based application, and the servers are housed in a state-of-the-art facility that’s operated around the clock, delivering extremely reliable uptime. Companies can customize PIMS to any unique dialing strategy. Each client is assigned their own specific servers, so PIMS can support companies large or small.\n\n\nPIMS Dialer is a call center solution that offers dialer and PBX solutions built-in for any business vertical. Scripts are automatically displayed for agents to read, with information such as name and address already populated. The auto-dialer connects live calls with the next available agent. The outbound caller ID can be adjusted to a specific campaign, varying based on lists and area codes.\n\n\nBlended sessions give agents the ability to handle outbound and inbound calls. They can call unlimited alternate numbers until they’re able to reach someone. The system will also schedule an automated call back for specific agents or the first one who can take it. Time zone restrictions account for different states and days of the week. Management can easily monitor or barge calls for compliance, improving the overall customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3e81af7d-8281-4800-8073-f97d9c300f78.png","url":"https://www.softwareadvice.com.au/software/150385/pims","@id":"https://www.softwareadvice.com.au/software/150385/pims#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":21,"ratingValue":4.5},"offers":{"price":"150","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise"},{"@id":"https://www.softwareadvice.com.au/compare/112191/150385/calltrackingmetrics/vs/pims#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Center Scripting Software","position":2,"item":"/directory/3441/scripting/software","@type":"ListItem"},{"name":"CTM vs PIMS Dialer","position":3,"item":"https://www.softwareadvice.com.au/compare/112191/150385/calltrackingmetrics/vs/pims","@type":"ListItem"}]}]}
</script>