---
description: Compare Request Tracker vs JIRA Service Management regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Request Tracker vs JIRA Service Management Comparison
---

Breadcrumb: [Home](/) > [Task Management Software](/directory/1412/task-management/software) > [Request Tracker \<span\>vs\</span\> JIRA Service Management](https://www.softwareadvice.com.au/compare/115380/116349/request-tracker/vs/jira-service-management)

# Compare Request Tracker vs JIRA Service Management

Canonical: https://www.softwareadvice.com.au/compare/115380/116349/request-tracker/vs/jira-service-management

> Detailed comparison between Request Tracker and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Request Tracker | JIRA Service Management |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 3 | 763 |
| **Starting Price** | USD 25.00 | USD 20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Linux (Desktop), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Request Tracker

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Audit Trail
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Support Ticket Management
- Surveys & Feedback

### JIRA Service Management

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Audit Trail
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Request Tracker Profile](https://www.softwareadvice.com.au/software/115380/request-tracker)
- [View JIRA Service Management Profile](https://www.softwareadvice.com.au/software/116349/jira-service-management)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/115380/116349/request-tracker/vs/jira-service-management)

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