---
description: Compare JIRA Service Management vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: JIRA Service Management vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/4577/incident-management/software) > [JIRA Service Management \<span\>vs\</span\> Freshservice](https://www.softwareadvice.com.au/compare/116349/436317/jira-service-management/vs/freshservice)

# Compare JIRA Service Management vs Freshservice

Canonical: https://www.softwareadvice.com.au/compare/116349/436317/jira-service-management/vs/freshservice

> Detailed comparison between JIRA Service Management and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | JIRA Service Management | Freshservice |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 763 | 685 |
| **Starting Price** | USD 20.00 | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### JIRA Service Management

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Contract/License Management
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Email Management
- For IT Project Management
- Help Desk Management
- Issue Scheduling
- License Management
- Monitoring
- Project Management
- Scheduling
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Team Collaboration

### Freshservice

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Contract/License Management
- Customer Complaint Tracking
- Customizable Reports
- Dashboard
- Email Management
- For IT Project Management
- Help Desk Management
- Issue Scheduling
- License Management
- Monitoring
- Project Management
- Scheduling
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Team Collaboration

## Links

- [View JIRA Service Management Profile](https://www.softwareadvice.com.au/software/116349/jira-service-management)
- [View Freshservice Profile](https://www.softwareadvice.com.au/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/116349/436317/jira-service-management/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"JIRA Service Management vs Freshservice Comparison","description":"Compare JIRA Service Management vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/116349/436317/jira-service-management/vs/freshservice","about":[{"@id":"https://www.softwareadvice.com.au/software/116349/jira-service-management#software"},{"@id":"https://www.softwareadvice.com.au/software/436317/freshservice#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/116349/436317/jira-service-management/vs/freshservice#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/116349/436317/jira-service-management/vs/freshservice#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"JIRA Service Management","description":"JIRA Service Management is a service management platform designed to support various teams, including IT, engineering, HR, facilities, and operations. It provides a centralized system for managing requests, helping organizations streamline service delivery across departments.\n\nThe platform includes AI-based features that enhance service efficiency. Virtual agents offer self-service options by answering employee questions using existing knowledge. The agents can triage requests, suggest resolution steps, and identify knowledge gaps to improve support resources. JIRA Service Management supports collaboration between development and operations teams by providing visibility into workflows, which helps accelerate deployments and reduce risks. Incident management tools include AI-assisted detection, resolution workflows, and automated post-incident reviews to strengthen service reliability.\n\nJIRA Service Management includes customizable help centers with templates tailored to specific departments such as IT and HR. It offers transparent request tracking, allowing stakeholders to monitor the progress of their requests. The platform connects teams and workflows across the organization through tools that link people, tasks, and goals. It can also be customized with additional applications available through the Atlassian Marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f1c3d9b8-3742-4705-87cd-745915849c14.png","url":"https://www.softwareadvice.com.au/software/116349/jira-service-management","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/116349/jira-service-management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":763},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledgebase. The solution also provides a mobile app for iOS and Android that allows IT administrators to service requests remotely.\n\nFreshservice provides ITIL-ready components that help administrators manage assets, incidents, problems, change and releases. The Asset Management component helps organizations exercise control over their IT assets. Software/ hardware assets can be added, tagged, tracked and delinked, ensuring asset visibility and awareness.\n\nFreshservice also offers a gamification module called \"Arcade\". This module enables IT agents to score points and gamify IT related tasks. The solution allows administrators to generate pre-defined reports for incidents and changes using various filters. Freshservice can be integrated with third-party apps for managing the service desk. It is available on an annual subscription basis that includes support via email and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b606079a-349c-43b9-8690-fa1ab825b3cb.png","url":"https://www.softwareadvice.com.au/software/436317/freshservice","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/436317/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":685},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Incident Management Software","position":2,"item":"/directory/4577/incident-management/software","@type":"ListItem"},{"name":"JIRA Service Management vs Freshservice","position":3,"item":"https://www.softwareadvice.com.au/compare/116349/436317/jira-service-management/vs/freshservice","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/116349/436317/jira-service-management/vs/freshservice#breadcrumblist"}]}
</script>