---
description: Compare Malcolm! vs IT Glue regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Malcolm! vs IT Glue Comparison
---

Breadcrumb: [Home](/) > [Forms Automation Software](/directory/4223/forms-automation/software) > [Malcolm\! \<span\>vs\</span\> IT Glue](https://www.softwareadvice.com.au/compare/123244/351312/malcolm/vs/it-glue)

# Compare Malcolm\! vs IT Glue

Canonical: https://www.softwareadvice.com.au/compare/123244/351312/malcolm/vs/it-glue

> Detailed comparison between Malcolm\! and IT Glue. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Malcolm\! | IT Glue |
| **Overall rating** | 4.9/5 | 4.6/5 |
| **Total Reviews** | 36 | 331 |
| **Starting Price** | GBP 36.00 | USD 29.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Malcolm\!

- API
- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Archiving & Retention
- Collaboration Tools
- Commenting/Notes
- Customisable Branding
- Customizable Templates
- Document Management
- File Sharing
- Full Text Search
- Process/Workflow Automation
- Real-Time Data
- Reporting & Statistics
- SSL Security
- Search/Filter
- Single Sign On
- Version Control
- Workflow Management

### IT Glue

- API
- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Archiving & Retention
- Collaboration Tools
- Commenting/Notes
- Customisable Branding
- Customizable Templates
- Document Management
- File Sharing
- Full Text Search
- Process/Workflow Automation
- Real-Time Data
- Reporting & Statistics
- SSL Security
- Search/Filter
- Single Sign On
- Version Control
- Workflow Management

## Links

- [View Malcolm\! Profile](https://www.softwareadvice.com.au/software/123244/malcolm)
- [View IT Glue Profile](https://www.softwareadvice.com.au/software/351312/it-glue)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/123244/351312/malcolm/vs/it-glue)

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