---
description: Compare Customer Communities vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Customer Communities vs Zoho Desk Comparison
---

Breadcrumb: [Home](/) > [Customer Success Software](/directory/4628/customer-success/software) > [Customer Communities \<span\>vs\</span\> Zoho Desk](https://www.softwareadvice.com.au/compare/137935/393877/insided/vs/zoho-desk)

# Compare Customer Communities vs Zoho Desk

Canonical: https://www.softwareadvice.com.au/compare/137935/393877/insided/vs/zoho-desk

> Detailed comparison between Customer Communities and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Customer Communities | Zoho Desk |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 12 | 2211 |
| **Starting Price** | USD 1,000.00 | USD 20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Customer Communities

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Communication Management
- Content Management
- Customer Database
- Customer Engagement
- Customisable Branding
- Document Management
- Email Management
- Full Text Search
- Gamification
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### Zoho Desk

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Communication Management
- Content Management
- Customer Database
- Customer Engagement
- Customisable Branding
- Document Management
- Email Management
- Full Text Search
- Gamification
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Customer Communities Profile](https://www.softwareadvice.com.au/software/137935/insided)
- [View Zoho Desk Profile](https://www.softwareadvice.com.au/software/393877/zoho-desk)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/137935/393877/insided/vs/zoho-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Customer Communities vs Zoho Desk Comparison","description":"Compare Customer Communities vs Zoho Desk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/137935/393877/insided/vs/zoho-desk","about":[{"@id":"https://www.softwareadvice.com.au/software/137935/insided#software"},{"@id":"https://www.softwareadvice.com.au/software/393877/zoho-desk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/137935/393877/insided/vs/zoho-desk#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/137935/393877/insided/vs/zoho-desk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"Customer Communities","description":"Gainsight Digital Hub is a powerful centralized destination that brings your customers, resources, and products together. The all-in-one hub empowers you to scale how you engage, retain, and delight your customers by unifying your customer resources, leveraging dynamic search and AI capabilities, building an influential user community, and providing a single success destination for your users.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ce1e4c8a-bf26-409a-8023-9df43929388d.png","url":"https://www.softwareadvice.com.au/software/137935/insided","@id":"https://www.softwareadvice.com.au/software/137935/insided#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":12},"offers":{"price":"1000","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Zoho Desk","description":"Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract management and report creation.\n\nZoho Desk collates interactions from various media (email, phone, chat, social media, a self-service portal, forums and forms) and presents them in one place. Tasks such as ticket assignment, service escalations, notification rules and time-based actions can be automated by setting workflow rules. The solution provides customizable and scheduled reports, happiness ratings and a graphical dashboard for analyzing customer satisfaction.\n\nIntegration with Zoho customer relationship management (CRM) facilitates feeding of customer information into tickets logged in Zoho Desk, which enables service agents to know more about the customers.\n\nThe solution also enables users to make custom changes, such as renaming tabs, adding new departments, customizing email templates, defining business hours and adding of help folders. Zoho Desk can also be integrated with clients’ in-house systems.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dc0815dc-9aa7-4270-bdb9-06eaeff11d8c.jpeg","url":"https://www.softwareadvice.com.au/software/393877/zoho-desk","@id":"https://www.softwareadvice.com.au/software/393877/zoho-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2211},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.com.au/compare/137935/393877/insided/vs/zoho-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Success Software","position":2,"item":"/directory/4628/customer-success/software","@type":"ListItem"},{"name":"Customer Communities vs Zoho Desk","position":3,"item":"https://www.softwareadvice.com.au/compare/137935/393877/insided/vs/zoho-desk","@type":"ListItem"}]}]}
</script>