---
description: Compare Medallia Experience Cloud vs InMoment regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Medallia Experience Cloud vs InMoment Comparison
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/4574/customer-experience/software) > [Medallia Experience Cloud \<span\>vs\</span\> InMoment](https://www.softwareadvice.com.au/compare/140518/397026/medallia/vs/inmoment)

# Compare Medallia Experience Cloud vs InMoment

Canonical: https://www.softwareadvice.com.au/compare/140518/397026/medallia/vs/inmoment

> Detailed comparison between Medallia Experience Cloud and InMoment. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Medallia Experience Cloud | InMoment |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 33 | 28 |
| **Starting Price** | USD 5.00 | - |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars |

## Key features

### Medallia Experience Cloud

- API
- Benchmarking
- Communication Management
- Customizable Reports
- Customizable Templates
- Dashboard
- Engagement Tracking
- Multi-Channel Data Collection
- Negative Feedback Management
- Predictive Analytics
- Pulse Surveys
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

### InMoment

- API
- Benchmarking
- Communication Management
- Customizable Reports
- Customizable Templates
- Dashboard
- Engagement Tracking
- Multi-Channel Data Collection
- Negative Feedback Management
- Predictive Analytics
- Pulse Surveys
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Visual Analytics

## Links

- [View Medallia Experience Cloud Profile](https://www.softwareadvice.com.au/software/140518/medallia)
- [View InMoment Profile](https://www.softwareadvice.com.au/software/397026/inmoment)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/140518/397026/medallia/vs/inmoment)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Medallia Experience Cloud vs InMoment Comparison","description":"Compare Medallia Experience Cloud vs InMoment regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/140518/397026/medallia/vs/inmoment","about":[{"@id":"https://www.softwareadvice.com.au/software/140518/medallia#software"},{"@id":"https://www.softwareadvice.com.au/software/397026/inmoment#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/140518/397026/medallia/vs/inmoment#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/140518/397026/medallia/vs/inmoment#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU"},{"name":"Medallia Experience Cloud","description":"Medallia is a text analytics solution that uses AI and machine learning technologies to enhance customer, employee and product experiences by detecting user patterns, needs and behaviors. It allows administrators to set up organizational hierarchy and access rights to ensure the distribution of information and insights based on user roles and responsibilities.\n\n\nMedallia's customizable dashboard captures and analyses data from multiple channels including white-label email surveys, web intercepts and in-app feedback, facilitating customer lifecycle management. Managers and leaders can gain insights into employee experiences across all stages, from talent acquisition to training and offboarding. Additionally, users can evaluate products by conducting concept testing for features, services, installation and pricing, optimizing end-user engagement.\n\n\nMedallia comes with an application programming interface (API), which lets businesses modify the system and integrate it with several third-party applications. Pricing is available on request and support is extended via phone, email and other measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a42196b5-11a1-4801-9e23-94e9ba6a9011.png","url":"https://www.softwareadvice.com.au/software/140518/medallia","@id":"https://www.softwareadvice.com.au/software/140518/medallia#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":33},"offers":{"price":"5","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"InMoment","description":"InMoment is a cloud-based survey solution designed for midsize and large enterprises that offers employee and customer feedback tools. It serves a variety of industries including automotive, finance, health care, retail, IT and utilities.\n\n\nInMoment allows businesses to collect customer feedback through multiple channels, including text messages, voice and video. It includes analytics tools such as predictive modeling and text diagnosis. This solution can also be used to take continuous feedback from employees, including employee expectations of managers. Surveys can be submitted anonymously to keep feedback confidential.\n\n\nInMoment’s closed-loop solution comes with root-cause analysis tools that provides employees with tools to address individual complaints through prioritisation tools. Additional features include case management, configurable dashboard and reporting.\n\n\nServices are offered on a monthly or annual subscription basis that includes phone and email based support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0875568b-fe67-483a-8fd5-c08ab42ad733.png","url":"https://www.softwareadvice.com.au/software/397026/inmoment","@id":"https://www.softwareadvice.com.au/software/397026/inmoment#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":28},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.com.au/compare/140518/397026/medallia/vs/inmoment#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/4574/customer-experience/software","@type":"ListItem"},{"name":"Medallia Experience Cloud vs InMoment","position":3,"item":"https://www.softwareadvice.com.au/compare/140518/397026/medallia/vs/inmoment","@type":"ListItem"}]}]}
</script>
