---
description: Compare Lyssna vs Dovetail regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Lyssna vs Dovetail Comparison
---

Breadcrumb: [Home](/) > [Market Research Software](/directory/4222/market-research/software) > [Lyssna \<span\>vs\</span\> Dovetail](https://www.softwareadvice.com.au/compare/144529/345899/usabilityhub/vs/dovetail)

# Compare Lyssna vs Dovetail

Canonical: https://www.softwareadvice.com.au/compare/144529/345899/usabilityhub/vs/dovetail

> Detailed comparison between Lyssna and Dovetail. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Lyssna | Dovetail |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 86 | 97 |
| **Starting Price** | USD 0.00 | USD 0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Key features

### Lyssna

- Access Controls/Permissions
- Categorisation/Grouping
- Commenting/Notes
- Customizable Fields
- Data Import/Export
- Data Visualization
- Drag & Drop
- Feedback Management
- For Mobile
- For Websites
- Multi-Language
- Search/Filter
- Surveys & Feedback
- Tagging
- Usability Testing
- User Research Analysis
- Visual Analytics

### Dovetail

- Access Controls/Permissions
- Categorisation/Grouping
- Commenting/Notes
- Customizable Fields
- Customizable Reports
- Data Import/Export
- Data Visualization
- Drag & Drop
- Feedback Management
- For Mobile
- For Websites
- Monitoring
- Multi-Language
- Product Lifecycle Management
- Search/Filter
- Surveys & Feedback
- Tagging
- Usability Testing
- User Research Analysis
- Visual Analytics

## Links

- [View Lyssna Profile](https://www.softwareadvice.com.au/software/144529/usabilityhub)
- [View Dovetail Profile](https://www.softwareadvice.com.au/software/345899/dovetail)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/144529/345899/usabilityhub/vs/dovetail)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Lyssna vs Dovetail Comparison","description":"Compare Lyssna vs Dovetail regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/144529/345899/usabilityhub/vs/dovetail","about":[{"@id":"https://www.softwareadvice.com.au/software/144529/usabilityhub#software"},{"@id":"https://www.softwareadvice.com.au/software/345899/dovetail#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/144529/345899/usabilityhub/vs/dovetail#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/144529/345899/usabilityhub/vs/dovetail#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"Lyssna","description":"Lyssna (formerly UsabilityHub) is a user research platform that allows you to test digital products with real users and gain insights into their audience. With a suite of powerful tools and features, Lyssna empowers you to optimize your designs and create more engaging, user-friendly experiences.\n\nLyssna is a complete research platform, offering a broad range of testing features including:\n\nFive second testing - Allows you to quickly test the effectiveness of your landing pages, messaging and designs by showing users a screenshot for just five seconds and then asking them questions about what they saw.\n\nFirst click testing - Measures how well users can navigate a design by asking them to click on specific elements.\nSurveys - Be confident in the decisions you make by collecting user feedback validating your assumptions with your target customers.\n\nNavigation testing - Helps you optimize user flows by asking users to complete specific tasks on a design and tracking their progress.\n\nPrototype testing with Figma - Learn how users navigate your interactive Figma prototypes at every stage of the design process, to discover what to improve before you ship.\n\nCard sorting - Use both open and closed card sorting to discover how to organize and label your content in a way that makes sense to your audience.\n\nTree testing - Use tree testing to assess and refine your information architecture. Understand how users expect to navigate and find the information they are looking for, and why.\n\nPreference testing - Understand what your audience prefers by asking participants to choose from multiple options in response to your specific question.\n\nParticipant recruitment - Lyssna allows you to test with your own users with a customizable recruitment link or access your target audience via their extensive panel. With an average of 30 minute order completion, you can access over 690,000 people across 120+ countries, 55 languages and with 395+ demographics users can target.\n\nInterviews - Easily organize, manage, and book participants for moderated studies. Connect multiple calendars, add co-hosts, and integrate Zoom to auto-generate meeting links. Recruit from your own users or the Lyssna Panel, track participants in one place, and store and analyze all feedback.\n\nScreeners: Make sure that you’re gathering feedback from participants who meet your specific criteria.\n\nRecordings: Record audio, screen, webcam, or a combo of all three to capture users’ think-aloud moments during unmoderated tests.\n\nLive website testing: Discover exactly where and why users struggle as they complete key tasks on live websites.\n\nSpaces and Wallets:  Organize research by team or project while managing budget allocation in one place.\n\nThe benefits of using Lyssna?\n\nSave time and money\nIdentify audience preferences early so you can focus on what’s most likely to succeed. Catch design issues early to avoid costly changes later.\n\nImprove user engagement\nWith insights gained from Lyssna, you can make informed decisions and create more engaging, user-friendly experiences.\n\nIncrease conversion rates\nOptimize design and messaging based on user feedback to increase conversions and revenue.\n\nEnhance team collaboration\nWith Lyssna, your team can easily share feedback and insights, improving communication and collaboration.\n\nReturn on investment\nAccording to a study by Forrester, every $1 invested in UX returns $100—an ROI of 9,900%.\nSource: \"The ROI of UX Research\" by Forrester Research, 2016.\n\nLyssna's platform is intuitive and easy to use, allowing teams to focus on gaining insights rather than struggling with complex tools. Lyssna's suite of tools provides fast, actionable feedback that allows teams to quickly iterate and improve their designs. With flexible pricing plans and a pay-as-you-go model for accessing their user panel, Lyssna is a cost-effective way for teams of all sizes to gain valuable user insights.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/078d757f-da74-46bd-aac0-4f0d3e2d2a68.png","url":"https://www.softwareadvice.com.au/software/144529/usabilityhub","@id":"https://www.softwareadvice.com.au/software/144529/usabilityhub#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":86},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Dovetail","description":"Dovetail is the AI-native customer intelligence platform that provides a single system of record for transforming customer interactions into actionable intelligence. It helps product, design, and development teams centralize, analyze, and share critical customer knowledge at scale.\n\nThe platform allows teams to analyze customer feedback from surveys, interviews, support tickets, and other sources of unstructured data. Users can generate decision-ready intelligence rapidly with the help of natural language processing (NLP), sentiment analysis, and machine learning, ensuring speed and accuracy.\n\nDovetail enables users to share high-value insights directly with stakeholders across the organization via an intuitive interface, promoting enterprise alignment and accelerating decision-making processes. It includes a streamlined interface to assemble data and convert raw customer input into structured, manageable information.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f25a6d1f-9eaf-4945-aa09-90e188114e21.png","url":"https://www.softwareadvice.com.au/software/345899/dovetail","@id":"https://www.softwareadvice.com.au/software/345899/dovetail#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":97},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.com.au/compare/144529/345899/usabilityhub/vs/dovetail#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Market Research Software","position":2,"item":"/directory/4222/market-research/software","@type":"ListItem"},{"name":"Lyssna vs Dovetail","position":3,"item":"https://www.softwareadvice.com.au/compare/144529/345899/usabilityhub/vs/dovetail","@type":"ListItem"}]}]}
</script>
