---
description: Compare Viber vs Annex Cloud Loyalty Experience Platform regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Viber vs Annex Cloud Loyalty Experience Platform Comparison
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Viber \<span\>vs\</span\> Annex Cloud Loyalty Experience Platform](https://www.softwareadvice.com.au/compare/146449/365045/viber/vs/customer-loyalty-cloud)

# Compare Viber vs Annex Cloud Loyalty Experience Platform

Canonical: https://www.softwareadvice.com.au/compare/146449/365045/viber/vs/customer-loyalty-cloud

> Detailed comparison between Viber and Annex Cloud Loyalty Experience Platform. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Viber | Annex Cloud Loyalty Experience Platform |
| **Overall rating** | 4.4/5 | 4.2/5 |
| **Total Reviews** | 4060 | 39 |
| **Starting Price** | - | USD 15,000.00 |
| **Free Trial** | - | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Not Offered | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Viber

- API
- Feedback Management
- Interactive Content
- Live Chat
- Multi-Channel Communication
- Personalization
- Reporting/Analytics
- Video Support

### Annex Cloud Loyalty Experience Platform

- API
- Activity Tracking
- Advocate Management
- CRM
- Discount Management
- Email Management
- Engagement Tracking
- Feedback Management
- Loyalty Cards
- Monitoring
- Referral Tracking
- Reporting/Analytics
- Social Media Integration
- Survey/Poll Management
- eCommerce Management

## Links

- [View Viber Profile](https://www.softwareadvice.com.au/software/146449/viber)
- [View Annex Cloud Loyalty Experience Platform Profile](https://www.softwareadvice.com.au/software/365045/customer-loyalty-cloud)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/146449/365045/viber/vs/customer-loyalty-cloud)

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