---
description: Compare HelpDesk vs Intercom regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HelpDesk vs Intercom Comparison
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [HelpDesk \<span\>vs\</span\> Intercom](https://www.softwareadvice.com.au/compare/150799/378292/helpdesk/vs/intercom)

# Compare HelpDesk vs Intercom

Canonical: https://www.softwareadvice.com.au/compare/150799/378292/helpdesk/vs/intercom

> Detailed comparison between HelpDesk and Intercom. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | HelpDesk | Intercom |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 180 | 1131 |
| **Starting Price** | USD 29.00 | USD 39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### HelpDesk

- AI/Machine Learning
- API
- Activity Tracking
- Configurable Workflow
- Customer Database
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Help Desk Management
- Interactive Content
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Real-Time Chat
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Intercom

- AI/Machine Learning
- API
- Activity Tracking
- Configurable Workflow
- Customer Database
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Help Desk Management
- Interactive Content
- Live Chat
- Monitoring
- Multi-Channel Communication
- Personalization
- Real-Time Chat
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View HelpDesk Profile](https://www.softwareadvice.com.au/software/150799/helpdesk)
- [View Intercom Profile](https://www.softwareadvice.com.au/software/378292/intercom)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/150799/378292/helpdesk/vs/intercom)

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