---
description: Compare SurveyMonkey vs CustomerHero regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SurveyMonkey vs CustomerHero Comparison
---

Breadcrumb: [Home](/) > [NPS Software](/directory/4116/nps/software) > [SurveyMonkey \<span\>vs\</span\> CustomerHero](https://www.softwareadvice.com.au/compare/157864/317743/surveymonkey/vs/startquestion)

# Compare SurveyMonkey vs CustomerHero

Canonical: https://www.softwareadvice.com.au/compare/157864/317743/surveymonkey/vs/startquestion

> Detailed comparison between SurveyMonkey and CustomerHero. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SurveyMonkey | CustomerHero |
| **Overall rating** | 4.6/5 | 4.9/5 |
| **Total Reviews** | 10461 | 175 |
| **Starting Price** | USD 30.00 | - |
| **Free Trial** | No | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### SurveyMonkey

- AI/Machine Learning
- API
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Interactive Content
- Mobile Survey
- Monitoring
- Multiple Question Types
- Quizzes
- Real-Time Data
- Reminders
- Response Quotas
- Segmentation
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Web Forms
- Website Integration

### CustomerHero

- AI/Machine Learning
- API
- Customizable Reports
- Dashboard
- Email Management
- Engagement Tracking
- Interactive Content
- Mobile Survey
- Monitoring
- Multiple Question Types
- Quizzes
- Real-Time Data
- Reminders
- Response Quotas
- Segmentation
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Web Forms
- Website Integration

## Links

- [View SurveyMonkey Profile](https://www.softwareadvice.com.au/software/157864/surveymonkey)
- [View CustomerHero Profile](https://www.softwareadvice.com.au/software/317743/startquestion)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/157864/317743/surveymonkey/vs/startquestion)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SurveyMonkey vs CustomerHero Comparison","description":"Compare SurveyMonkey vs CustomerHero regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/157864/317743/surveymonkey/vs/startquestion","about":[{"@id":"https://www.softwareadvice.com.au/software/157864/surveymonkey#software"},{"@id":"https://www.softwareadvice.com.au/software/317743/startquestion#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/157864/317743/surveymonkey/vs/startquestion#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/157864/317743/surveymonkey/vs/startquestion#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU"},{"name":"SurveyMonkey","description":"SurveyMonkey is an AI-based platform designed for creating surveys and forms to collect feedback. It is used across industries such as technology, healthcare, and professional services, supporting roles in marketing, customer experience, human resources, and IT. Organizations use the platform to gather insights on employee engagement, customer satisfaction, market research, event feedback, and registration management.\n\nThe platform includes features to simplify survey creation and analysis. Users can create surveys using AI prompts or select from a variety of templates. A global research panel provides access to respondents in numerous countries, enabling targeted audience selection. Enterprise-grade security features are included to protect data.\n\nSurveyMonkey offers tools for analyzing survey responses, with AI capabilities that identify patterns and themes. It supports various survey types, including customer experience assessments, employee feedback forms, market research questionnaires, event feedback surveys, and registration forms with payment processing. The platform is available in multiple languages, supporting organizations with international operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/78c9e27f-3b41-46ef-89d2-d98222d04865.png","url":"https://www.softwareadvice.com.au/software/157864/surveymonkey","@id":"https://www.softwareadvice.com.au/software/157864/surveymonkey#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":10461,"ratingValue":4.6},"offers":{"price":"30","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"CustomerHero","description":"Startquestion is a professional survey software designed to help businesses of all sizes, freelancers, nonprofits, educational institutions and more create online questionnaires for researching employees, clients and community. Key features include email marketing, question branching, custom survey URLs, customizable templates, multi-channel distribution and data analysis tools.\n\n\nTeams using Startquestion can add company or project logo to questionnaires and establish brand identity with respondents. Built-in graphic templates allow users to personalize the questions, titles, answers, progress bar, frames, background photo, messages, buttons and other content of the survey design. Additionally, filter questions can be applied using transition logic and rules, which enables respondents to answer questions that are appropriate in their situation. \n\n\nStartquestion offers an external domain for surveys, which lets businesses hide the footer of the questionnaire. Users can distribute surveys by email and website popups and icons, as well as, filter and segregate the collected results, which can be viewed in the form of a presentation.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/95adc172-692e-4cf3-84d4-c8630455fd24.png","url":"https://www.softwareadvice.com.au/software/317743/startquestion","@id":"https://www.softwareadvice.com.au/software/317743/startquestion#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":175,"ratingValue":4.9},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.com.au/compare/157864/317743/surveymonkey/vs/startquestion#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"NPS Software","position":2,"item":"/directory/4116/nps/software","@type":"ListItem"},{"name":"SurveyMonkey vs CustomerHero","position":3,"item":"https://www.softwareadvice.com.au/compare/157864/317743/surveymonkey/vs/startquestion","@type":"ListItem"}]}]}
</script>