---
description: Compare SysAid vs Reftab regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SysAid vs Reftab Comparison
---

Breadcrumb: [Home](/) > [Gaming and Casino CRM Software](/directory/340/gaming-casino-crm/software) > [SysAid \<span\>vs\</span\> Reftab](https://www.softwareadvice.com.au/compare/158389/196024/sysaid-it-crm/vs/reftab)

# Compare SysAid vs Reftab

Canonical: https://www.softwareadvice.com.au/compare/158389/196024/sysaid-it-crm/vs/reftab

> Detailed comparison between SysAid and Reftab. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SysAid | Reftab |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 511 | 136 |
| **Starting Price** | - | USD 31.25 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### SysAid

- API
- Activity Tracking
- Asset Tracking
- Audit Trail
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- IT Asset Tracking
- IT Reporting
- License Management
- Monitoring
- Real-Time Reporting
- Service History
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Workflow Management

### Reftab

- API
- Activity Tracking
- Asset Tracking
- Audit Trail
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- IT Asset Tracking
- IT Reporting
- License Management
- Monitoring
- Real-Time Reporting
- Service History
- Single Sign On
- Status Tracking
- Supplier Management
- Support Ticket Management
- Workflow Management

## Links

- [View SysAid Profile](https://www.softwareadvice.com.au/software/158389/sysaid-it-crm)
- [View Reftab Profile](https://www.softwareadvice.com.au/software/196024/reftab)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/158389/196024/sysaid-it-crm/vs/reftab)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SysAid vs Reftab Comparison","description":"Compare SysAid vs Reftab regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/158389/196024/sysaid-it-crm/vs/reftab","about":[{"@id":"https://www.softwareadvice.com.au/software/158389/sysaid-it-crm#software"},{"@id":"https://www.softwareadvice.com.au/software/196024/reftab#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/158389/196024/sysaid-it-crm/vs/reftab#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/158389/196024/sysaid-it-crm/vs/reftab#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"SysAid","description":"SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT service delivery. The platform caters to a variety of industries, including education, healthcare, manufacturing and managed service providers. It provides a suite of AI-powered capabilities to streamline operations and enhance productivity.\n\nThe platform includes features such as the AI Agent Builder, SysAid Copilot and AI Chatbot via Microsoft Teams. These enable organizations to automate tasks like ticket categorization, routing, and generating case summaries with sentiment analysis. Additionally, the asset management capabilities allow users to view, secure and manage assets directly from the service desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7373cfc4-13a3-43a7-99fe-41fea47fc52b.jpeg","url":"https://www.softwareadvice.com.au/software/158389/sysaid-it-crm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/158389/sysaid-it-crm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":511},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"Reftab","description":"Designed for IT departments with a focus on automation. Reftab is a customizable platform for hardware and software asset management.\n\nRecognized by Forbes as the best in its class for 2023, 2024 and 2025, and a 2025 leader in Gartner's IT Management category, Reftab offers a suite of integrations such as Intune, Jamf, Kandji, Microsoft and more. Reftab's platform improves your processes, strengthens security standards, and ensures compliance with regulations and best practices. \n\nSeamlessly integrating with device management tools, identity providers like Entra and Okta, and ticketing systems, Reftab is designed to adapt to any organization’s needs, providing automation and ease of use you'll rely on for years.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5c4fbd69-6575-4543-9d36-418f7bc096c5.png","url":"https://www.softwareadvice.com.au/software/196024/reftab","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/196024/reftab#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":136},"offers":{"price":"31.25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Gaming and Casino CRM Software","position":2,"item":"/directory/340/gaming-casino-crm/software","@type":"ListItem"},{"name":"SysAid vs Reftab","position":3,"item":"https://www.softwareadvice.com.au/compare/158389/196024/sysaid-it-crm/vs/reftab","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/158389/196024/sysaid-it-crm/vs/reftab#breadcrumblist"}]}
</script>
