---
description: Compare SysAid vs NinjaOne regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SysAid vs NinjaOne Comparison
---

Breadcrumb: [Home](/) > [Computer Inventory Software](/directory/3721/computer-inventory/software) > [SysAid \<span\>vs\</span\> NinjaOne](https://www.softwareadvice.com.au/compare/158389/349671/sysaid-it-crm/vs/ninjarmm)

# Compare SysAid vs NinjaOne

Canonical: https://www.softwareadvice.com.au/compare/158389/349671/sysaid-it-crm/vs/ninjarmm

> Detailed comparison between SysAid and NinjaOne. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SysAid | NinjaOne |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 511 | 282 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### SysAid

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Customisable Branding
- Customizable Reports
- Dashboard
- Event Logs
- Help Desk Management
- IT Asset Tracking
- License Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Remote Access & Monitoring
- SSL Security
- Status Tracking
- Support Ticket Management

### NinjaOne

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Customisable Branding
- Customizable Reports
- Dashboard
- Event Logs
- Help Desk Management
- IT Asset Tracking
- License Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Chat
- Real-Time Reporting
- Remote Access & Monitoring
- SSL Security
- Status Tracking
- Support Ticket Management

## Links

- [View SysAid Profile](https://www.softwareadvice.com.au/software/158389/sysaid-it-crm)
- [View NinjaOne Profile](https://www.softwareadvice.com.au/software/349671/ninjarmm)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/158389/349671/sysaid-it-crm/vs/ninjarmm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SysAid vs NinjaOne Comparison","description":"Compare SysAid vs NinjaOne regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/158389/349671/sysaid-it-crm/vs/ninjarmm","about":[{"@id":"https://www.softwareadvice.com.au/software/158389/sysaid-it-crm#software"},{"@id":"https://www.softwareadvice.com.au/software/349671/ninjarmm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/158389/349671/sysaid-it-crm/vs/ninjarmm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/158389/349671/sysaid-it-crm/vs/ninjarmm#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"SysAid","description":"SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT service delivery. The platform caters to a variety of industries, including education, healthcare, manufacturing and managed service providers. It provides a suite of AI-powered capabilities to streamline operations and enhance productivity.\n\nThe platform includes features such as the AI Agent Builder, SysAid Copilot and AI Chatbot via Microsoft Teams. These enable organizations to automate tasks like ticket categorization, routing, and generating case summaries with sentiment analysis. Additionally, the asset management capabilities allow users to view, secure and manage assets directly from the service desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7373cfc4-13a3-43a7-99fe-41fea47fc52b.jpeg","url":"https://www.softwareadvice.com.au/software/158389/sysaid-it-crm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/158389/sysaid-it-crm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":511},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"NinjaOne","description":"NinjaOne is an IT management software platform designed to consolidate various IT operations into a single console. It provides tools for endpoint management, patching, automation, backup, and security. The platform is used by organizations in sectors such as technology, healthcare, government, education, and financial services to manage IT infrastructure and support their workforce.\n\nThe software includes endpoint management with centralized visibility and control across devices. It offers autonomous patch management powered by AI to streamline patching processes and mobile device management for Android and Apple devices with policy-based controls. Backup capabilities cover endpoints, servers, and SaaS applications, with compliance support for platforms such as Microsoft 365 and Google Workspace. Remote access is available with cross-operating system support, and service desk functionality includes automated ticketing with contextual information.\n\nNinjaOne adheres to enterprise-grade security standards, including FedRAMP Moderate Rev 5 authorization, SOC 2 certification, ISO 27001 compliance, and GovRAMP certification. The platform operates from a centralized console, enabling IT teams to manage devices, secure endpoints, and automate workflows. Additional features include documentation tools, script automation, and a developer API for customization and extended functionality.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9f1a785b-1b4e-49d1-b083-41ab5eba3cbf.png","url":"https://www.softwareadvice.com.au/software/349671/ninjarmm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/349671/ninjarmm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":282},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Computer Inventory Software","position":2,"item":"/directory/3721/computer-inventory/software","@type":"ListItem"},{"name":"SysAid vs NinjaOne","position":3,"item":"https://www.softwareadvice.com.au/compare/158389/349671/sysaid-it-crm/vs/ninjarmm","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/158389/349671/sysaid-it-crm/vs/ninjarmm#breadcrumblist"}]}
</script>