---
description: Compare SysAid vs Vivantio regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SysAid vs Vivantio Comparison
---

Breadcrumb: [Home](/) > [CRM for Startups Software](/directory/3235/startup/software) > [SysAid \<span\>vs\</span\> Vivantio](https://www.softwareadvice.com.au/compare/158389/394868/sysaid-it-crm/vs/vivantio-pro)

# Compare SysAid vs Vivantio

Canonical: https://www.softwareadvice.com.au/compare/158389/394868/sysaid-it-crm/vs/vivantio-pro

> Detailed comparison between SysAid and Vivantio. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SysAid | Vivantio |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 511 | 178 |
| **Starting Price** | - | USD 59.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### SysAid

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Live Chat
- Localization Automation
- Project Management
- Real-Time Chat
- Service History
- Support Ticket Management
- Surveys & Feedback

### Vivantio

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Live Chat
- Localization Automation
- Project Management
- Real-Time Chat
- Service History
- Support Ticket Management
- Surveys & Feedback

## Links

- [View SysAid Profile](https://www.softwareadvice.com.au/software/158389/sysaid-it-crm)
- [View Vivantio Profile](https://www.softwareadvice.com.au/software/394868/vivantio-pro)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/158389/394868/sysaid-it-crm/vs/vivantio-pro)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SysAid vs Vivantio Comparison","description":"Compare SysAid vs Vivantio regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/158389/394868/sysaid-it-crm/vs/vivantio-pro","about":[{"@id":"https://www.softwareadvice.com.au/software/158389/sysaid-it-crm#software"},{"@id":"https://www.softwareadvice.com.au/software/394868/vivantio-pro#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/158389/394868/sysaid-it-crm/vs/vivantio-pro#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/158389/394868/sysaid-it-crm/vs/vivantio-pro#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"SysAid","description":"SysAid is an IT service management (ITSM) platform that helps organizations automate workflows and optimize IT service delivery. The platform caters to a variety of industries, including education, healthcare, manufacturing and managed service providers. It provides a suite of AI-powered capabilities to streamline operations and enhance productivity.\n\nThe platform includes features such as the AI Agent Builder, SysAid Copilot and AI Chatbot via Microsoft Teams. These enable organizations to automate tasks like ticket categorization, routing, and generating case summaries with sentiment analysis. Additionally, the asset management capabilities allow users to view, secure and manage assets directly from the service desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7373cfc4-13a3-43a7-99fe-41fea47fc52b.jpeg","url":"https://www.softwareadvice.com.au/software/158389/sysaid-it-crm","@id":"https://www.softwareadvice.com.au/software/158389/sysaid-it-crm#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":511},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"Vivantio","description":"Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.\n\nBy combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex needs of large multi-site organizations and high-growth businesses.\n\nVivantio offers flexibility without sacrifice:\n- Future-proof your support teams with a solution that scales as you grow\n- Get enterprise-level functionality without the hefty price tag, lengthy implementation or annual price gouging\n- Centralize all your support teams – internal and external facing – in a single tool\n- Onboard in days -- not months -- with the help of a dedicated implementation manager\n- Connect with a real person on our in-house support team when you have a question\n- Configure to each team's needs without ever writing a line of code or shoulder-tapping a developer\n\nKey features include:\n- dashboards\n- charts and reports\n- routing and escalation \n- assignments\n- forms with custom fields\n- incident management, problem management, and change management\n- workflow tracking \n- configurable ticketing\n- knowledge management\n- branded self-service portals\n- CRM\n\nThe system is compatible with Apple iOS and Windows and can be accessed from mobile devices remotely. Vivantio also offers client management, which allows users to input business logic to automatically route, assign and prioritize tickets based on location, client and more. Users can also create and manage service contracts.\n\nVivantio offers services on an annual subscription basis. It also offers a perpetual license for a one-time fee. Support is available via phone, email and through an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4b63d5d2-81f8-46f7-918b-7282a099e03e.jpeg","url":"https://www.softwareadvice.com.au/software/394868/vivantio-pro","@id":"https://www.softwareadvice.com.au/software/394868/vivantio-pro#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":178},"offers":{"price":"59","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"@id":"https://www.softwareadvice.com.au/compare/158389/394868/sysaid-it-crm/vs/vivantio-pro#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CRM for Startups Software","position":2,"item":"/directory/3235/startup/software","@type":"ListItem"},{"name":"SysAid vs Vivantio","position":3,"item":"https://www.softwareadvice.com.au/compare/158389/394868/sysaid-it-crm/vs/vivantio-pro","@type":"ListItem"}]}]}
</script>