---
description: Compare OXON vs Genesys Cloud CX regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: OXON vs Genesys Cloud CX Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [OXON \<span\>vs\</span\> Genesys Cloud CX](https://www.softwareadvice.com.au/compare/167278/323407/oxon/vs/pureconnect)

# Compare OXON vs Genesys Cloud CX

Canonical: https://www.softwareadvice.com.au/compare/167278/323407/oxon/vs/pureconnect

> Detailed comparison between OXON and Genesys Cloud CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | OXON | Genesys Cloud CX |
| **Overall rating** | 4.9/5 | 4.3/5 |
| **Total Reviews** | 14 | 262 |
| **Starting Price** | USD 39.00 | $98.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### OXON

- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Email Management
- Employee Scheduling
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Surveys & Feedback

### Genesys Cloud CX

- API
- Activity Tracking
- Automatic Call Distribution
- Blended Call Center
- CRM
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Email Management
- Employee Scheduling
- Inbound Call Center
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Surveys & Feedback

## Links

- [View OXON Profile](https://www.softwareadvice.com.au/software/167278/oxon)
- [View Genesys Cloud CX Profile](https://www.softwareadvice.com.au/software/323407/pureconnect)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/167278/323407/oxon/vs/pureconnect)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"OXON vs Genesys Cloud CX Comparison","description":"Compare OXON vs Genesys Cloud CX regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/167278/323407/oxon/vs/pureconnect","about":[{"@id":"https://www.softwareadvice.com.au/software/167278/oxon#software"},{"@id":"https://www.softwareadvice.com.au/software/323407/pureconnect#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/167278/323407/oxon/vs/pureconnect#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/167278/323407/oxon/vs/pureconnect#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"OXON","description":"OXON is a cloud-based contact center suite suitable for businesses of all sizes. It allows users to manage inbound support calls, outbound sales calls, email, chat and business management functions with a single platform.\n\n\nAgents can interact with clients via phone, email, chat, social media and text messages through the built-in ticketing system. OXON provides managers with call monitoring tools, and agents see a popup of past customer history when receiving calls. Customer history can include calls, emails and sales data.\n\n\nSales orders can be logged during calls using OXON’s customer relationship management features. Surveys can be sent customers after a call or chat session ends to gauge their satisfaction. Email management tools automatically create contact lists based on customer history that can be used to send bulk email marketing.\n\n\nSupport is available over the phone or via email. Pricing is per month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/da2816e5-a0fb-4675-9ddc-3e2c2602c347.png","url":"https://www.softwareadvice.com.au/software/167278/oxon","@id":"https://www.softwareadvice.com.au/software/167278/oxon#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":14},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Genesys Cloud CX","description":"Genesys Cloud CX cloud contact center software transforms your customer experience. It connects data across teams, tools, interactions so users have actionable insights to address customers problems with ease on any channel, at any moment, beyond just the call center. Genesys Cloud CX is trusted by various small, medium and large enterprises and recognized as an industry leader across the globe.\n\nWith pervasive automation, businesses can take the right action at the right time to create the best outcome. \n\nWith Genesys Cloud CX, organizations can give their employees the information they need in one application built to engage employees and enhance the team’s performance. Use Genesys Cloud CX as an all-in-one application, easily add various packaged integrations, or customize the platform as per the requirements. It deploys in days and continually innovates with upgrades each week. Additionally, with real-time dashboards and up-to-the-second analytics, Genesys Cloud CX provides the insights required to run your business—no matter where the agents are located.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b57fe568-65ed-4d80-9487-f2b241e64bbc.png","url":"https://www.softwareadvice.com.au/software/323407/pureconnect","@id":"https://www.softwareadvice.com.au/software/323407/pureconnect#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":262},"offers":{"price":"98","@type":"Offer","priceCurrency":"AUD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.com.au/compare/167278/323407/oxon/vs/pureconnect#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/4389/contact-center/software","@type":"ListItem"},{"name":"OXON vs Genesys Cloud CX","position":3,"item":"https://www.softwareadvice.com.au/compare/167278/323407/oxon/vs/pureconnect","@type":"ListItem"}]}]}
</script>