---
description: Compare Lookback vs UserTesting regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Lookback vs UserTesting Comparison
---

Breadcrumb: [Home](/) > [UX Software](/directory/4258/ux/software) > [Lookback \<span\>vs\</span\> UserTesting](https://www.softwareadvice.com.au/compare/175348/336417/lookback/vs/usertesting)

# Compare Lookback vs UserTesting

Canonical: https://www.softwareadvice.com.au/compare/175348/336417/lookback/vs/usertesting

> Detailed comparison between Lookback and UserTesting. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Lookback | UserTesting |
| **Overall rating** | 3.4/5 | 4.5/5 |
| **Total Reviews** | 13 | 130 |
| **Starting Price** | USD 17.00 | USD 250.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Lookback

- API
- Activity Dashboard
- Collaboration Tools
- For Mobile
- For Websites
- Projections
- Screen Activity Recording
- Single Sign On
- Tagging
- Unmoderated Testing
- Usability Testing
- User Research Analysis

### UserTesting

- Activity Dashboard
- Collaboration Tools
- Dashboard
- Engagement Tracking
- For Mobile
- For Websites
- Product Lifecycle Management
- Product Roadmapping
- Prototype Creation
- Real-Time Analytics
- Screen Activity Recording
- Surveys & Feedback
- Tagging
- Unmoderated Testing
- Usability Testing
- User Research Analysis
- Video Support

## Links

- [View Lookback Profile](https://www.softwareadvice.com.au/software/175348/lookback)
- [View UserTesting Profile](https://www.softwareadvice.com.au/software/336417/usertesting)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/175348/336417/lookback/vs/usertesting)

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