---
description: Compare Lookback vs Dovetail regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Lookback vs Dovetail Comparison
---

Breadcrumb: [Home](/) > [UX Software](/directory/4258/ux/software) > [Lookback \<span\>vs\</span\> Dovetail](https://www.softwareadvice.com.au/compare/175348/345899/lookback/vs/dovetail)

# Compare Lookback vs Dovetail

Canonical: https://www.softwareadvice.com.au/compare/175348/345899/lookback/vs/dovetail

> Detailed comparison between Lookback and Dovetail. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Lookback | Dovetail |
| **Overall rating** | 3.4/5 | 4.6/5 |
| **Total Reviews** | 13 | 97 |
| **Starting Price** | USD 17.00 | USD 0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Documentation | Live Online, Documentation, Videos |

## Key features

### Lookback

- API
- Access Controls/Permissions
- Activity Dashboard
- Collaboration Tools
- Data Import/Export
- For Mobile
- For Websites
- Projections
- Single Sign On
- Tagging
- Usability Testing
- User Research Analysis

### Dovetail

- API
- Access Controls/Permissions
- Activity Dashboard
- Collaboration Tools
- Customizable Reports
- Dashboard
- Data Import/Export
- For Mobile
- For Websites
- Monitoring
- Product Lifecycle Management
- Product Roadmapping
- Project Management
- Surveys & Feedback
- Tagging
- Usability Testing
- User Research Analysis
- Workflow Management

## Links

- [View Lookback Profile](https://www.softwareadvice.com.au/software/175348/lookback)
- [View Dovetail Profile](https://www.softwareadvice.com.au/software/345899/dovetail)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/175348/345899/lookback/vs/dovetail)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Lookback vs Dovetail Comparison","description":"Compare Lookback vs Dovetail regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/175348/345899/lookback/vs/dovetail","about":[{"@id":"https://www.softwareadvice.com.au/software/175348/lookback#software"},{"@id":"https://www.softwareadvice.com.au/software/345899/dovetail#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/175348/345899/lookback/vs/dovetail#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/175348/345899/lookback/vs/dovetail#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"Lookback","description":"Lookback is a user testing solution, which helps businesses interact with customers via interviews and screen sharing. Supervisors can share custom introductions, instructions, and closing messages with participants and broadcast, pause or resume sessions according to individual requirements.\n\n\nUsing Lookback, enterprises can access session recordings from within a cloud-based platform and invite stakeholders or colleagues to view interviews in real-time. Managers can create highlights and share them with team members to gain visibility into onboarding challenges, user habits and usability trends. Additionally, administrators can create projects and receive notifications about staff communications on a centralized dashboard.\n\n\nLookback offers mobile applications for Android and iOS devices, enabling participants to share feedback with researchers and developers about products. It is available on annual subscriptions and support is extended via FAQs, documentation and email.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6b08a8d2-f704-456e-8f7e-cfad371a907c.jpg","url":"https://www.softwareadvice.com.au/software/175348/lookback","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/175348/lookback#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":3.4,"bestRating":5,"ratingCount":13},"offers":{"price":"17","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Dovetail","description":"Dovetail is the AI-native customer intelligence platform that provides a single system of record for transforming customer interactions into actionable intelligence. It helps product, design, and development teams centralize, analyze, and share critical customer knowledge at scale.\n\nThe platform allows teams to analyze customer feedback from surveys, interviews, support tickets, and other sources of unstructured data. Users can generate decision-ready intelligence rapidly with the help of natural language processing (NLP), sentiment analysis, and machine learning, ensuring speed and accuracy.\n\nDovetail enables users to share high-value insights directly with stakeholders across the organization via an intuitive interface, promoting enterprise alignment and accelerating decision-making processes. It includes a streamlined interface to assemble data and convert raw customer input into structured, manageable information.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f25a6d1f-9eaf-4945-aa09-90e188114e21.png","url":"https://www.softwareadvice.com.au/software/345899/dovetail","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/345899/dovetail#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":97},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"UX Software","position":2,"item":"/directory/4258/ux/software","@type":"ListItem"},{"name":"Lookback vs Dovetail","position":3,"item":"https://www.softwareadvice.com.au/compare/175348/345899/lookback/vs/dovetail","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/175348/345899/lookback/vs/dovetail#breadcrumblist"}]}
</script>