---
description: Compare HubSpot CRM vs SugarCRM regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: HubSpot CRM vs SugarCRM Comparison
---

Breadcrumb: [Home](/) > [CRM Software](/directory/4153/crm/software) > [HubSpot CRM \<span\>vs\</span\> SugarCRM](https://www.softwareadvice.com.au/compare/1854/21128/hubspot/vs/sugarcrm)

# Compare HubSpot CRM vs SugarCRM

Canonical: https://www.softwareadvice.com.au/compare/1854/21128/hubspot/vs/sugarcrm

> Detailed comparison between HubSpot CRM and SugarCRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | HubSpot CRM | SugarCRM |
| **Overall rating** | 4.5/5 | 3.8/5 |
| **Total Reviews** | 4451 | 410 |
| **Starting Price** | USD 20.00 | USD 59.00 |
| **Free Trial** | No | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### HubSpot CRM

- API
- Activity Tracking
- Calendar/Reminder System
- Contract/License Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- For Startups
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Opportunity Management
- Pipeline Reports
- Real-Time Data
- Referral Tracking
- Reminders
- Segmentation
- Web Forms

### SugarCRM

- API
- Activity Tracking
- Calendar/Reminder System
- Contract/License Management
- Customer Database
- Customizable Reports
- Dashboard
- Email Management
- For Startups
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Opportunity Management
- Pipeline Reports
- Real-Time Data
- Referral Tracking
- Reminders
- Segmentation
- Web Forms

## Links

- [View HubSpot CRM Profile](https://www.softwareadvice.com.au/software/1854/hubspot)
- [View SugarCRM Profile](https://www.softwareadvice.com.au/software/21128/sugarcrm)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/1854/21128/hubspot/vs/sugarcrm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"HubSpot CRM vs SugarCRM Comparison","description":"Compare HubSpot CRM vs SugarCRM regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/1854/21128/hubspot/vs/sugarcrm","about":[{"@id":"https://www.softwareadvice.com.au/software/1854/hubspot#software"},{"@id":"https://www.softwareadvice.com.au/software/21128/sugarcrm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/1854/21128/hubspot/vs/sugarcrm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/1854/21128/hubspot/vs/sugarcrm#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"HubSpot CRM","description":"HubSpot is an AI-enabled, cloud-based CRM solution designed to support businesses of all sizes in the growth journey. It caters to a broad range of clients, both in the B2B and B2C sectors, and is versatile enough to suit various industries. The platform provides a wide array of functionalities, including marketing, sales automation, management of the sales pipeline, managing customer relationships, tracking emails, and organizing contacts and leads among others.\n\nHubSpot CRM includes a dynamic dashboard that offers a live overview of the sales process. This system streamlines the tracking of all customer interactions across emails, social media, live chats or phone calls, with each action automatically documented in a neatly arranged timeline for each lead. It incorporates marketing strategies to attract leads and features for automating email marketing, as well as sales tools for tracking deals and managing the sales workflow. Additionally, it connects all the business data and integrates with external applications, ensuring that marketing, sales and customer service teams have timely insights. \n\nHubSpot CRM offers a contact and lead management system. Users can manage contacts and leads, gaining valuable insights into the business performance through the reporting dashboard. The platform's pipeline management tools provide total visibility into the sales process, allowing teams to track deals, calls and emails. Additionally, the meeting scheduler feature streamlines the process of coordinating meetings with prospects and customers.\n\nHubSpot CRM's marketing capabilities include email marketing, form and landing page builders and ad management tools. These features enable businesses to create personalized customer experiences, nurture leads and manage marketing campaigns. Additionally, the platform's help desk and ticketing system, shared inbox and live chat software enhance the customer support experience, enabling teams to enhance relationships with their clients.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fb87ea4f-1316-43ac-be89-1aed06e7e736.png","url":"https://www.softwareadvice.com.au/software/1854/hubspot","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/1854/hubspot#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":4451},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"SugarCRM","description":"SugarCRM is a Customer Relationship Management (CRM) platform, expertly crafted to enhance interactions with prospects and customers while accelerating sales success. Renowned for its cost-effectiveness, this potent solution enables users to reduce the total cost of ownership by up to 32% according to Nucleus Research*, all the while providing contemporary features that align with evolving needs.\n\nThe platform offers intuitive dashboards, comprehensive reports, self-guided selling best practices, AI-powered insights, and an easy-to-use mobile CRM app, among others. It also boasts a high level of customisation and integration capabilities, thanks to its bidirectional API, which allows for seamless data synchronisation between SugarCRM and other business-critical systems.\n\nWith its user-friendly interface coupled with its renowned superior customer support, SugarCRM aids in improving user adoption and increasing win rates, customer satisfaction, and engagement.\n\nSugarCRM is an optimal choice for all customer-facing roles, from marketing, sales, and customer success teams of medium and large enterprises. It's not just a standalone CRM solution; it's a CRM platform that can be fully integrated into your business ecosystem, providing a highly customised and efficient solution for managing customer relationships, optimising every interaction across the customer journey.\n\nDifferentiators: SugarCRM investment includes:\n\n- Core Support - EU, NA, APAC\n- Dedicated Customer Success Manager\n- Unlimited modules / fields\n- Unlimited API calls\n- Unlimited workflows\n- Product enhancements / upgrades x 4 per year\n- Product support 12/5\n- Embedded AI\n- Database Backups\n- Mobile Access\n- 2 x Sandboxes\n- 60GB data storage + 1GB per user\n- NO HIDDEN COSTS = PREDICTABLE TOTAL COST OF OWNERSHIP (TCO)\n- SugarCloud leverages the power of AWS in different parts of the world. Customers have the liberty to select their preferred region for data storage, ensuring that the data remains confined to that specific region. The options include:\nAustralia - Sydney\nCanada - Montreal\nGermany - Frankfurt\nSingapore\nUnited Kingdom - London\nUnited States - Portland, Oregon\n\nFor additional information, visit: https://www.sugarcrm.com/why-sugar/trust/security/\n\n\n\n\n\n*Nucleus Report: In examining the experiences of Sugar users, Nucleus Research found that compared to other CRM solutions, Sugar users can lower total cost of ownership by up to 32% whilst delivering similar functionality. https://www.sugarcrm.com/resources/nucleus-research-anatomy-of-a-decision-sugarcrm-vs-salesforce/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1f196182-58ee-4f11-a51e-fe182ed22141.gif","url":"https://www.softwareadvice.com.au/software/21128/sugarcrm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/21128/sugarcrm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":3.8,"bestRating":5,"ratingCount":410},"offers":{"price":"59","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CRM Software","position":2,"item":"/directory/4153/crm/software","@type":"ListItem"},{"name":"HubSpot CRM vs SugarCRM","position":3,"item":"https://www.softwareadvice.com.au/compare/1854/21128/hubspot/vs/sugarcrm","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/1854/21128/hubspot/vs/sugarcrm#breadcrumblist"}]}
</script>