---
description: Compare InvGate Service Management vs LiveChat regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: InvGate Service Management vs LiveChat Comparison
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [InvGate Service Management \<span\>vs\</span\> LiveChat](https://www.softwareadvice.com.au/compare/19043/27068/invgate-service-desk/vs/livechat)

# Compare InvGate Service Management vs LiveChat

Canonical: https://www.softwareadvice.com.au/compare/19043/27068/invgate-service-desk/vs/livechat

> Detailed comparison between InvGate Service Management and LiveChat. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | InvGate Service Management | LiveChat |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 108 | 1715 |
| **Starting Price** | USD 17.00 | USD 25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### InvGate Service Management

- API
- Activity Tracking
- Collaboration Tools
- Configurable Workflow
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Email Templates
- Key Performance Indicators
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

### LiveChat

- API
- Activity Tracking
- Collaboration Tools
- Configurable Workflow
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Email Templates
- Key Performance Indicators
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

## Links

- [View InvGate Service Management Profile](https://www.softwareadvice.com.au/software/19043/invgate-service-desk)
- [View LiveChat Profile](https://www.softwareadvice.com.au/software/27068/livechat)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/19043/27068/invgate-service-desk/vs/livechat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"InvGate Service Management vs LiveChat Comparison","description":"Compare InvGate Service Management vs LiveChat regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/19043/27068/invgate-service-desk/vs/livechat","about":[{"@id":"https://www.softwareadvice.com.au/software/19043/invgate-service-desk#software"},{"@id":"https://www.softwareadvice.com.au/software/27068/livechat#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/19043/27068/invgate-service-desk/vs/livechat#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/19043/27068/invgate-service-desk/vs/livechat#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"InvGate Service Management","description":"InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premises option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company.\n\n\nInvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time. \n\n\nInvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/15e50ecf-1764-43e3-81f0-15980fb29119.png","url":"https://www.softwareadvice.com.au/software/19043/invgate-service-desk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/19043/invgate-service-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":108},"offers":{"price":"17","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"LiveChat","description":"LiveChat is an AI-based live chat software designed to help businesses provide real-time customer support through their websites. It is used by organizations in industries such as retail, software, education, and finance to enhance customer engagement and streamline communication.\n\nThe software includes AI-based features that assist agents with real-time insights, text enhancement, and chat summaries to improve response times and service quality. Chatbot automation is available to handle repetitive inquiries and common questions, allowing human agents to focus on more complex tasks. The platform consolidates customer messages from various channels, including WhatsApp, Facebook, and Instagram, into a single interface for easier management. Features such as pre-set messages, product recommendations, and product cards are included to assist with customer interactions.\n\nAnalytics and reporting tools track metrics such as sales performance, agent productivity, campaign conversion rates, chat engagement, customer satisfaction, and website traffic. Weekly summaries analyze frequent customer questions to help teams identify trends and improve service. LiveChat is accessible through web browsers and applications for Windows, Mac, iOS, and Android devices, enabling support teams to work from various locations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb4e3911-3e4f-4f5b-bcb9-92a6e00d10e4.png","url":"https://www.softwareadvice.com.au/software/27068/livechat","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/27068/livechat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/4296/itsm/software","@type":"ListItem"},{"name":"InvGate Service Management vs LiveChat","position":3,"item":"https://www.softwareadvice.com.au/compare/19043/27068/invgate-service-desk/vs/livechat","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/19043/27068/invgate-service-desk/vs/livechat#breadcrumblist"}]}
</script>