---
description: Compare InvGate Service Management vs Ivanti Neurons for ITSM regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: InvGate Service Management vs Ivanti Neurons for ITSM Comparison
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/4296/itsm/software) > [InvGate Service Management \<span\>vs\</span\> Ivanti Neurons for ITSM](https://www.softwareadvice.com.au/compare/19043/405089/invgate-service-desk/vs/ivanti-neurons-for-itsm)

# Compare InvGate Service Management vs Ivanti Neurons for ITSM

Canonical: https://www.softwareadvice.com.au/compare/19043/405089/invgate-service-desk/vs/ivanti-neurons-for-itsm

> Detailed comparison between InvGate Service Management and Ivanti Neurons for ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | InvGate Service Management | Ivanti Neurons for ITSM |
| **Overall rating** | 4.6/5 | 3.9/5 |
| **Total Reviews** | 108 | 15 |
| **Starting Price** | USD 17.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Key features

### InvGate Service Management

- Analytics
- Asset Tracking
- CMDB
- Change Management
- Configurable Workflow
- Contract/License Management
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Reports
- Dashboard
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Monitoring
- Project Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback

### Ivanti Neurons for ITSM

- Analytics
- CMDB
- Change Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Self Service Portal
- Service Level Agreement (SLA) Management

## Links

- [View InvGate Service Management Profile](https://www.softwareadvice.com.au/software/19043/invgate-service-desk)
- [View Ivanti Neurons for ITSM Profile](https://www.softwareadvice.com.au/software/405089/ivanti-neurons-for-itsm)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/19043/405089/invgate-service-desk/vs/ivanti-neurons-for-itsm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"InvGate Service Management vs Ivanti Neurons for ITSM Comparison","description":"Compare InvGate Service Management vs Ivanti Neurons for ITSM regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/19043/405089/invgate-service-desk/vs/ivanti-neurons-for-itsm","about":[{"@id":"https://www.softwareadvice.com.au/software/19043/invgate-service-desk#software"},{"@id":"https://www.softwareadvice.com.au/software/405089/ivanti-neurons-for-itsm#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/19043/405089/invgate-service-desk/vs/ivanti-neurons-for-itsm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/19043/405089/invgate-service-desk/vs/ivanti-neurons-for-itsm#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"InvGate Service Management","description":"InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. The system is compatible with Mac, Windows, and iPad (or other tablets), and can be purchased outright as an on-premises option, or SaaS, with an annual reoccurring fee. It is customizable depending on the needs of the company.\n\n\nInvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real time. \n\n\nInvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests. Support is available via online portal and phone.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/15e50ecf-1764-43e3-81f0-15980fb29119.png","url":"https://www.softwareadvice.com.au/software/19043/invgate-service-desk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/19043/invgate-service-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":108},"offers":{"price":"17","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Ivanti Neurons for ITSM","description":"Gain enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Automated workflows eliminate costly manual processes while making operations more efficient, compliant and secure. Whether you’re looking for an IT helpdesk / support ticket solution or need to perform more advanced service management processes, the modular design of Ivanti Neurons for ITSM is packaged to deploy quickly and scale easily to adapt as your requirements grow.\n\nAre you just getting started? Ivanti Neurons for ITSM offers an easy-to-use incident management system for dealing with inbound tickets and requests from any channel making your IT helpdesk more efficient, and its users more productive and happier.\n\nAt an intermediate stage of your service management journey? As your IT needs, mature, you can benefit from additional capabilities that'll help you handle IT changes quickly and efficiently, ensuring high service quality and efficiency for your overall IT operations.\n\nHowever, if you have more complex IT operations then you’ll have more comprehensive maturity needs. Get the visibility and insights you need on IT assets and their relationships to further improve service delivery and value achieved from your investments in hardware, software and cloud assets.\n\nThe most sophisticated IT operations can benefit from Ivanti Neurons for ITSM, offering advanced maturity solutions that deliver “Shift Left” outcomes, automation and AI that can proactively detect and remediate issues before they become user or organization-impacting events, truly transforming and delivering better employee experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a7634f0f-c35a-44bf-8266-0deb585f58b8.png","url":"https://www.softwareadvice.com.au/software/405089/ivanti-neurons-for-itsm","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/405089/ivanti-neurons-for-itsm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":3.9,"bestRating":5,"ratingCount":15},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/4296/itsm/software","@type":"ListItem"},{"name":"InvGate Service Management vs Ivanti Neurons for ITSM","position":3,"item":"https://www.softwareadvice.com.au/compare/19043/405089/invgate-service-desk/vs/ivanti-neurons-for-itsm","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/19043/405089/invgate-service-desk/vs/ivanti-neurons-for-itsm#breadcrumblist"}]}
</script>