---
description: Compare Efecte IT Service Management vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Efecte IT Service Management vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/4256/service-desk/software) > [Efecte IT Service Management \<span\>vs\</span\> Freshservice](https://www.softwareadvice.com.au/compare/192589/436317/efecte/vs/freshservice)

# Compare Efecte IT Service Management vs Freshservice

Canonical: https://www.softwareadvice.com.au/compare/192589/436317/efecte/vs/freshservice

> Detailed comparison between Efecte IT Service Management and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Efecte IT Service Management | Freshservice |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 11 | 685 |
| **Starting Price** | - | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Efecte IT Service Management

- API
- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Asset Tracking
- CMDB
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Email Management
- Help Desk Management
- Incident Management
- Multi-Channel Communication
- Project Management
- Service Catalog
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

### Freshservice

- API
- Access Controls/Permissions
- Activity Tracking
- Approval Process Control
- Asset Tracking
- CMDB
- Chat/Messaging
- Contract/License Management
- Customisable Branding
- Customizable Reports
- Email Management
- Help Desk Management
- Incident Management
- Multi-Channel Communication
- Project Management
- Service Catalog
- Support Ticket Management
- Surveys & Feedback
- Task Management
- Workflow Management

## Links

- [View Efecte IT Service Management Profile](https://www.softwareadvice.com.au/software/192589/efecte)
- [View Freshservice Profile](https://www.softwareadvice.com.au/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/192589/436317/efecte/vs/freshservice)

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