---
description: Compare Consol CM/Helpdesk vs Freshservice regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Consol CM/Helpdesk vs Freshservice Comparison
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Consol CM/Helpdesk \<span\>vs\</span\> Freshservice](https://www.softwareadvice.com.au/compare/195868/436317/consol-cm-helpdesk/vs/freshservice)

# Compare Consol CM/Helpdesk vs Freshservice

Canonical: https://www.softwareadvice.com.au/compare/195868/436317/consol-cm-helpdesk/vs/freshservice

> Detailed comparison between Consol CM/Helpdesk and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Consol CM/Helpdesk | Freshservice |
| **Overall rating** | 5.0/5 | 4.5/5 |
| **Total Reviews** | 2 | 733 |
| **Starting Price** | EUR 59.00 | USD 19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Consol CM/Helpdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Change Management
- Chat/Messaging
- Customisable Branding
- Customizable Reports
- Customizable Templates
- Email Templates
- Help Desk Management
- Multi-Channel Communication
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

### Freshservice

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Change Management
- Chat/Messaging
- Customisable Branding
- Customizable Reports
- Customizable Templates
- Email Templates
- Help Desk Management
- Multi-Channel Communication
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View Consol CM/Helpdesk Profile](https://www.softwareadvice.com.au/software/195868/consol-cm-helpdesk)
- [View Freshservice Profile](https://www.softwareadvice.com.au/software/436317/freshservice)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/195868/436317/consol-cm-helpdesk/vs/freshservice)

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