---
description: Compare Vonage Contact Center vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Vonage Contact Center vs Freshdesk Comparison
---

Breadcrumb: [Home](/) > [Auto Dealership CRM Software](/directory/3171/dealership/software) > [Vonage Contact Center \<span\>vs\</span\> Freshdesk](https://www.softwareadvice.com.au/compare/19631/110247/contactworld-for-sales/vs/freshdesk)

# Compare Vonage Contact Center vs Freshdesk

Canonical: https://www.softwareadvice.com.au/compare/19631/110247/contactworld-for-sales/vs/freshdesk

> Detailed comparison between Vonage Contact Center and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Vonage Contact Center | Freshdesk |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 70 | 3434 |
| **Starting Price** | USD 1.00 | USD 19.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep) | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Vonage Contact Center

- API
- Activity Tracking
- Automatic Call Distribution
- CRM
- Computer Telephony Integration
- Customer History
- Dashboard
- Email Management
- Gamification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Predictive Analytics
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### Freshdesk

- API
- Activity Tracking
- Automatic Call Distribution
- CRM
- Computer Telephony Integration
- Customer History
- Dashboard
- Email Management
- Gamification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Predictive Analytics
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Vonage Contact Center Profile](https://www.softwareadvice.com.au/software/19631/contactworld-for-sales)
- [View Freshdesk Profile](https://www.softwareadvice.com.au/software/110247/freshdesk)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/19631/110247/contactworld-for-sales/vs/freshdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Vonage Contact Center vs Freshdesk Comparison","description":"Compare Vonage Contact Center vs Freshdesk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/19631/110247/contactworld-for-sales/vs/freshdesk","about":[{"@id":"https://www.softwareadvice.com.au/software/19631/contactworld-for-sales#software"},{"@id":"https://www.softwareadvice.com.au/software/110247/freshdesk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/19631/110247/contactworld-for-sales/vs/freshdesk#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/19631/110247/contactworld-for-sales/vs/freshdesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU"},{"name":"Vonage Contact Center","description":"Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and the user experience for Service Cloud and Sales Cloud users. Voice and Salesforce digital channels are seamlessly blended to deliver a consistent customer \nexperience across all channels while reducing administrative complexity. Service excellence is delivered through all stages of pre-sales, onboarding, adoption and value realization.\n\nVonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity.  Vonage Contact Center integrates with ServiceNow's enterprise-level Customer Service Management solution to deliver a powerful all-in-one unified platform. Vonage Contact Center for ServiceNow provides agents with contextual and relevant data and workflows, allowing agents to better collaborate across their organizations and deliver an unparalleled customer experience.\n\nVonage Contact Center for Microsoft Dynamics 365 seamlessly integrates agents working in either the Dynamics 365 Sales or Service Hubs with Vonage Contact Center providing a 360 degree view of prospects and customers. Removing multiple applications improves agent satisfaction and reduces turnover. Having relevant customer data allows for optimal customer service keeping contact center Service Level Agreements and First Call Resolution metrics in check. Vonage Contact Center for Microsoft Dynamics 365 helps turn prospects into existing customers all while providing agents a world class experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fc2d7684-bbce-4350-9238-019bd50926dc.png","url":"https://www.softwareadvice.com.au/software/19631/contactworld-for-sales","@id":"https://www.softwareadvice.com.au/software/19631/contactworld-for-sales#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":70},"offers":{"price":"1","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux"},{"name":"Freshdesk","description":"Freshdesk is a cloud-based customer service solution that helps businesses resolve customer queries across every customer touchpoint. Freshdesk enables businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers and monitor key performance metrics with powerful analytics. \n\nAdditionally, the platform offers powerful analytics and reporting capabilities, allowing businesses to gain valuable insights and make data-driven decisions to optimize their customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eec50675-a103-4267-98e7-c7f37e7956f2.png","url":"https://www.softwareadvice.com.au/software/110247/freshdesk","@id":"https://www.softwareadvice.com.au/software/110247/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3434},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.com.au/compare/19631/110247/contactworld-for-sales/vs/freshdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Auto Dealership CRM Software","position":2,"item":"/directory/3171/dealership/software","@type":"ListItem"},{"name":"Vonage Contact Center vs Freshdesk","position":3,"item":"https://www.softwareadvice.com.au/compare/19631/110247/contactworld-for-sales/vs/freshdesk","@type":"ListItem"}]}]}
</script>