---
description: Compare DialedIn CCaaS vs Five9 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: DialedIn CCaaS vs Five9 Comparison
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/4588/call-center/software) > [DialedIn CCaaS \<span\>vs\</span\> Five9](https://www.softwareadvice.com.au/compare/20027/20063/chasedata/vs/five9)

# Compare DialedIn CCaaS vs Five9

Canonical: https://www.softwareadvice.com.au/compare/20027/20063/chasedata/vs/five9

> Detailed comparison between DialedIn CCaaS and Five9. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | DialedIn CCaaS | Five9 |
| **Overall rating** | 4.8/5 | 4.2/5 |
| **Total Reviews** | 315 | 481 |
| **Starting Price** | USD 25.00 | USD 159.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### DialedIn CCaaS

- API
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Screening
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Dashboard
- FCC Compliance
- Inbound Call Center
- Integrations Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Data

### Five9

- API
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Screening
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Dashboard
- FCC Compliance
- Inbound Call Center
- Integrations Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Data

## Links

- [View DialedIn CCaaS Profile](https://www.softwareadvice.com.au/software/20027/chasedata)
- [View Five9 Profile](https://www.softwareadvice.com.au/software/20063/five9)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/20027/20063/chasedata/vs/five9)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"DialedIn CCaaS vs Five9 Comparison","description":"Compare DialedIn CCaaS vs Five9 regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/20027/20063/chasedata/vs/five9","about":[{"@id":"https://www.softwareadvice.com.au/software/20027/chasedata#software"},{"@id":"https://www.softwareadvice.com.au/software/20063/five9#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/20027/20063/chasedata/vs/five9#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/20027/20063/chasedata/vs/five9#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"DialedIn CCaaS","description":"DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and in every industry. Developed with customer feedback at its core, DialedIn is more than just a call center software—it's a comprehensive solution that evolves with your business. With fast deployment, automatic upgrades, and exceptional customer support, DialedIn helps users stay ahead in a competitive landscape.\n\nTailored for teams of all sizes, DialedIn offers businesses with advanced dialing capabilities, including auto, predictive, preview, and progressive dialing, ensuring that every call is handled efficiently. \n\nDialedIn CCaaS offers a range of key features designed to enhance operational efficiency and user satisfaction. Fast &amp; Easy Deployment ensures that users are up and running in minutes, not days, minimizing downtime. The Ease of Use is highlighted by an intuitive interface that requires minimal training, allowing teams to focus on what matters most—delivering exceptional customer service. Smart Call Routing automatically directs calls based on language preference, skill set, and other customizable rules, enhancing customer experience and agent productivity. Additionally, Zero-Coding Integrations allow for seamless integration with top CRMs and APIs, eliminating the need for complex coding and streamlining workflows.\n\nDialedIn CCaaS provides Real-Time Analytics &amp; Reporting, offering instant insights with customizable dashboards and reporting tools that help track performance and optimize campaigns on the fly. Security &amp; Compliance are ensured with robust security settings that allow managers to monitor campaigns closely, ensuring compliance and data integrity. Digital call records are securely stored for up to three months, available for review whenever needed. Additionally, the platform scales from small businesses to enterprise-level operations, whether deployed on-premises or via the cloud, growing alongside users' needs. Customer Support is provided by an in-house, US-based technical support team.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f4692fd3-ec56-4437-bc00-4b384e395e0b.png","url":"https://www.softwareadvice.com.au/software/20027/chasedata","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/20027/chasedata#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":315},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows"},{"name":"Five9","description":"Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. \n\n\nPowered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. \n\n\nThe AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. \n\n\nFive9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. \n\n\nThe contact center can be up and running in a matter of days and can be scaled up or down based on business needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e0e85fd0-6e8c-42d0-808e-07a5501931a9.png","url":"https://www.softwareadvice.com.au/software/20063/five9","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/20063/five9#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":481},"offers":{"price":"159","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows on premise, Linux on premise, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/4588/call-center/software","@type":"ListItem"},{"name":"DialedIn CCaaS vs Five9","position":3,"item":"https://www.softwareadvice.com.au/compare/20027/20063/chasedata/vs/five9","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/20027/20063/chasedata/vs/five9#breadcrumblist"}]}
</script>