---
description: Compare Five9 vs Twilio Flex regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Five9 vs Twilio Flex Comparison
---

Breadcrumb: [Home](/) > [SIP Trunking Providers Software](/directory/425/sip-trunking/software) > [Five9 \<span\>vs\</span\> Twilio Flex](https://www.softwareadvice.com.au/compare/20063/390119/five9/vs/twilio-flex)

# Compare Five9 vs Twilio Flex

Canonical: https://www.softwareadvice.com.au/compare/20063/390119/five9/vs/twilio-flex

> Detailed comparison between Five9 and Twilio Flex. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Five9 | Twilio Flex |
| **Overall rating** | 4.2/5 | 5.0/5 |
| **Total Reviews** | 481 | 6 |
| **Starting Price** | USD 159.00 | - |
| **Free Trial** | No | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation | - |

## Key features

### Five9

- AI Copilot
- API
- Agent Interface
- Archiving & Retention
- CRM
- Call Recording
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customer Experience Management
- Employee Coaching Tools
- FCC Compliance
- Interaction Tracking
- Multi-Channel Communication
- On-Demand Recording
- Quality Management
- Recording
- Reporting/Analytics
- Third-Party Integrations
- Voice Mail

### Twilio Flex

- AI Copilot
- API
- Agent Interface
- Archiving & Retention
- CRM
- Call Recording
- Chat/Messaging
- Customer Experience Management
- Employee Coaching Tools
- Interaction Tracking
- Multi-Channel Communication
- On-Demand Recording
- Quality Management
- Recording
- Reporting/Analytics
- Third-Party Integrations
- Voice Mail

## Links

- [View Five9 Profile](https://www.softwareadvice.com.au/software/20063/five9)
- [View Twilio Flex Profile](https://www.softwareadvice.com.au/software/390119/twilio-flex)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/20063/390119/five9/vs/twilio-flex)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Five9 vs Twilio Flex Comparison","description":"Compare Five9 vs Twilio Flex regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/20063/390119/five9/vs/twilio-flex","about":[{"@id":"https://www.softwareadvice.com.au/software/20063/five9#software"},{"@id":"https://www.softwareadvice.com.au/software/390119/twilio-flex#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/20063/390119/five9/vs/twilio-flex#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.softwareadvice.com.au/compare/20063/390119/five9/vs/twilio-flex#webpage","isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"Five9","description":"Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. \n\n\nPowered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more. \n\n\nThe AI-driven Five9 Engagement Workflow uses NLP and intelligent routing to get customers to the right agent while Five9 Genius derives customer intent data to provide agents with next step guidance before they pick up the phone. Four adjustable dialing modes skip no-answers and busy signals to triple agent talk time. \n\n\nFive9’s IVR with speech recognition can be used for common customer inquiries to free up agents for high-value interactions. Monitor, analyze and report on the contact center’s performance with real-time metrics and dashboards, and automatically sync all interactions with CRM. \n\n\nThe contact center can be up and running in a matter of days and can be scaled up or down based on business needs.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e0e85fd0-6e8c-42d0-808e-07a5501931a9.png","url":"https://www.softwareadvice.com.au/software/20063/five9","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/20063/five9#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":481},"offers":{"price":"159","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows on premise, Linux on premise, Platform ipad"},{"name":"Twilio Flex","description":"Twilio Flex is a fully programmable cloud-based contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can deploy an omnichannel contact center platform and customize every element of the experience including the agent interface, communication channels, interaction routing and reporting to meet the unique needs of the business.\n\n\nKey features include voicemail, call waiting, callbacks, outbound dialing, cold transfer, warm transfer, answering machine detection, data callbacks, internal chat, flag for assistance, routing configuration and alerts, call recording, marketplace analytics, desktop analytics, reporting, conversation player, workforce optimization (WFO), customizable historical reporting, keyword spotting and real-time recording transcription.\n\n\nThe Twilio Flex platform integrates data with any channel, customer relationship management (CRM) system, data source or component – including custom-built widgets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/492d5d58-808c-4815-8931-b98ecdca2494.png","url":"https://www.softwareadvice.com.au/software/390119/twilio-flex","@type":"SoftwareApplication","@id":"https://www.softwareadvice.com.au/software/390119/twilio-flex#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":6},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"SIP Trunking Providers Software","position":2,"item":"/directory/425/sip-trunking/software","@type":"ListItem"},{"name":"Five9 vs Twilio Flex","position":3,"item":"https://www.softwareadvice.com.au/compare/20063/390119/five9/vs/twilio-flex","@type":"ListItem"}],"@id":"https://www.softwareadvice.com.au/compare/20063/390119/five9/vs/twilio-flex#breadcrumblist"}]}
</script>