---
description: Compare CXone Mpower vs 8x8 Contact Center regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CXone Mpower vs 8x8 Contact Center Comparison
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [CXone Mpower \<span\>vs\</span\> 8x8 Contact Center](https://www.softwareadvice.com.au/compare/20067/391471/nice-incontact-cxone-workforce/vs/8x8-contact-center)

# Compare CXone Mpower vs 8x8 Contact Center

Canonical: https://www.softwareadvice.com.au/compare/20067/391471/nice-incontact-cxone-workforce/vs/8x8-contact-center

> Detailed comparison between CXone Mpower and 8x8 Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CXone Mpower | 8x8 Contact Center |
| **Overall rating** | 4.2/5 | 4.3/5 |
| **Total Reviews** | 581 | 47 |
| **Starting Price** | USD 71.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### CXone Mpower

- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customer History
- Employee Scheduling
- For Call Centers
- Inbound Call Center
- Live Chat
- Monitoring
- Outbound Call Center
- Performance Management
- Performance Metrics
- Progressive Dialer
- Quality Management
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics

### 8x8 Contact Center

- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customer History
- Employee Scheduling
- For Call Centers
- Inbound Call Center
- Live Chat
- Monitoring
- Outbound Call Center
- Performance Management
- Performance Metrics
- Progressive Dialer
- Quality Management
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics

## Links

- [View CXone Mpower Profile](https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce)
- [View 8x8 Contact Center Profile](https://www.softwareadvice.com.au/software/391471/8x8-contact-center)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/20067/391471/nice-incontact-cxone-workforce/vs/8x8-contact-center)

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