---
description: Compare NiCE CXone vs Microsoft Teams regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: NiCE CXone vs Microsoft Teams Comparison
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/4627/customer-satisfaction/software) > [NiCE CXone \<span\>vs\</span\> Microsoft Teams](https://www.softwareadvice.com.au/compare/20067/397766/nice-incontact-cxone-workforce/vs/microsoft-teams)

# Compare NiCE CXone vs Microsoft Teams

Canonical: https://www.softwareadvice.com.au/compare/20067/397766/nice-incontact-cxone-workforce/vs/microsoft-teams

> Detailed comparison between NiCE CXone and Microsoft Teams. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | Microsoft Teams |
| **Overall rating** | 4.2/5 | 4.5/5 |
| **Total Reviews** | 582 | 11166 |
| **Starting Price** | USD 110.00 | $6.90 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### NiCE CXone

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Call Recording
- Call Routing
- Call Transfer
- Chat/Messaging
- Communication Management
- Email Management
- File Transfer
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Recording
- Reporting & Statistics
- Social Media Integration
- Surveys & Feedback
- Template Management
- Workflow Management

### Microsoft Teams

- API
- Access Controls/Permissions
- Activity Tracking
- CRM
- Call Recording
- Call Routing
- Call Transfer
- Chat/Messaging
- Communication Management
- Email Management
- File Transfer
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Recording
- Reporting & Statistics
- Social Media Integration
- Surveys & Feedback
- Template Management
- Workflow Management

## Links

- [View NiCE CXone Profile](https://www.softwareadvice.com.au/software/20067/nice-incontact-cxone-workforce)
- [View Microsoft Teams Profile](https://www.softwareadvice.com.au/software/397766/microsoft-teams)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/20067/397766/nice-incontact-cxone-workforce/vs/microsoft-teams)

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