---
description: Compare ProProfs Knowledge Base vs Salesforce Service Cloud regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ProProfs Knowledge Base vs Salesforce Service Cloud Comparison
---

Breadcrumb: [Home](/) > [IT Documentation Software](/directory/4607/it-documentation/software) > [ProProfs Knowledge Base \<span\>vs\</span\> Salesforce Service Cloud](https://www.softwareadvice.com.au/compare/20932/363691/proprofs-knowledge-base/vs/service-cloud)

# Compare ProProfs Knowledge Base vs Salesforce Service Cloud

Canonical: https://www.softwareadvice.com.au/compare/20932/363691/proprofs-knowledge-base/vs/service-cloud

> Detailed comparison between ProProfs Knowledge Base and Salesforce Service Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ProProfs Knowledge Base | Salesforce Service Cloud |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 28 | 824 |
| **Starting Price** | USD 79.00 | USD 25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### ProProfs Knowledge Base

- API
- Activity Tracking
- CRM
- Content Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Document Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Reporting
- Search/Filter
- Single Sign On
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Website Integration
- Workflow Management

### Salesforce Service Cloud

- API
- Activity Tracking
- CRM
- Content Management
- Customisable Branding
- Customizable Reports
- Dashboard
- Document Management
- Full Text Search
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Reporting
- Search/Filter
- Single Sign On
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Website Integration
- Workflow Management

## Links

- [View ProProfs Knowledge Base Profile](https://www.softwareadvice.com.au/software/20932/proprofs-knowledge-base)
- [View Salesforce Service Cloud Profile](https://www.softwareadvice.com.au/software/363691/service-cloud)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/20932/363691/proprofs-knowledge-base/vs/service-cloud)

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