---
description: Compare ProProfs Knowledge Base vs Yonyx regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: ProProfs Knowledge Base vs Yonyx Comparison
---

Breadcrumb: [Home](/) > [CRM for Startups Software](/directory/3235/startup/software) > [ProProfs Knowledge Base \<span\>vs\</span\> Yonyx](https://www.softwareadvice.com.au/compare/20932/93908/proprofs-knowledge-base/vs/yonyx)

# Compare ProProfs Knowledge Base vs Yonyx

Canonical: https://www.softwareadvice.com.au/compare/20932/93908/proprofs-knowledge-base/vs/yonyx

> Detailed comparison between ProProfs Knowledge Base and Yonyx. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ProProfs Knowledge Base | Yonyx |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 28 | 258 |
| **Starting Price** | USD 79.00 | USD 25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### ProProfs Knowledge Base

- API
- Access Controls/Permissions
- CRM
- Collaboration Tools
- Content Management
- Customisable Branding
- Customizable Reports
- Decision Support Systems
- Full Text Search
- Multi-Channel Communication
- Multi-Channel Data Collection
- Real-Time Analytics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Templates
- Website Integration
- Workflow Management

### Yonyx

- API
- Access Controls/Permissions
- CRM
- Collaboration Tools
- Content Management
- Customisable Branding
- Customizable Reports
- Decision Support Systems
- Full Text Search
- Multi-Channel Communication
- Multi-Channel Data Collection
- Real-Time Analytics
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Templates
- Website Integration
- Workflow Management

## Links

- [View ProProfs Knowledge Base Profile](https://www.softwareadvice.com.au/software/20932/proprofs-knowledge-base)
- [View Yonyx Profile](https://www.softwareadvice.com.au/software/93908/yonyx)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/20932/93908/proprofs-knowledge-base/vs/yonyx)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"ProProfs Knowledge Base vs Yonyx Comparison","description":"Compare ProProfs Knowledge Base vs Yonyx regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/20932/93908/proprofs-knowledge-base/vs/yonyx","about":[{"@id":"https://www.softwareadvice.com.au/software/20932/proprofs-knowledge-base#software"},{"@id":"https://www.softwareadvice.com.au/software/93908/yonyx#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/20932/93908/proprofs-knowledge-base/vs/yonyx#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/20932/93908/proprofs-knowledge-base/vs/yonyx#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"ProProfs Knowledge Base","description":"ProProfs Knowledge Base is a simple cloud-based tool that helps you create a public and private knowledge base, help centers, FAQs, documentation, manuals, and much more. \n\nSuitable for all kinds of businesses, the software can be quickly set up and configured without any specialized training or coding skills. \n\nThe tool’s vast library of templates helps you jump straight into the content creation process without worrying about the structure of documents. You can start fresh on a clean slate with its online editor or import existing files (PDF, Word docs, Excel sheets, and Powerpoint presentations) to pace up the process of creating articles. \n\nAs a fully customizable tool, it allows you to change fonts, themes, and colors and keep its styling consistent with your company's branding. If you are good at coding, you can edit the CSS and tailor the layout of the pages to your liking. You can also create a custom domain for your knowledge base and give it a unique identity. \n\nWhat more? The tool’s advanced user management system lets you exercise complete control over who can access what and perform which activities. \n\nFor example, you can set granular roles and permissions for all users. Some can be assigned the role of administrators, while others can be made to work as contributors and editors. This is a great feature that boosts collaboration in teams while ensuring that the content remains in the right hands. \n\nWith features like single sign-on and password controls, the security of your knowledge base is never compromised. With your knowledge base protected from unauthorized access, critical business information stays with the right people. \n\nAnother interesting feature of ProProfs Knowledge Base is its built-in reports that can be generated weekly, monthly, or even yearly. These reports are presented beautifully in graphical and tabular form that gives a clear picture of the knowledge gaps, failed searches, worst and top-performing articles, and a lot more. \n\nOther notable features of the tool include workflow approvals, revision history, and context-sensitive help in the form of tooltips and lightboxes. \n\nLast but not the least, this simple knowledge base tool connects beautifully with its sibling tools - ProProfs Desk and Live Chat, promising a holistic solution for your business needs. Furthermore, its external integrations with tools like Zendesk, Freshdesk, Slack, and Google Analytics, among others, can help you explore the full potential of this software. \n\nProProfs Knowledge Base comes with a trial period of 15 days that’s absolutely free of cost. Its paid plans start from $30/author/month.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/82a07cb9-b2c7-4de0-9aab-0ecdfd046698.png","url":"https://www.softwareadvice.com.au/software/20932/proprofs-knowledge-base","@id":"https://www.softwareadvice.com.au/software/20932/proprofs-knowledge-base#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":28},"offers":{"price":"79","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"name":"Yonyx","description":"Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The platform includes decision trees, which enable organizations to design and visualize customer interactions using multimedia flowcharts.\n\n\nYonyx enables authors to design custom guides for agents using images, hyperlinks, videos, data sorting, and other attributes to streamline customer service operations. It offers various features such as automated guide authoring, user defined commands embedded in guidance steps, analytics, integration with CRM systems and more. Additionally, administrators can invite users, provide role-based permissions, and update tags to facilitate search functionality.\n\n\nYonyx lets managers gain insights into account usage, incidents, author/user activities, compliance and other metrics via reports and analytics. It supports integration with various third-party applications using REST and JavaScript APIs. Pricing includes monthly subscriptions and support is extended via phone, email and other online measures.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/be51069d-714e-402c-8b24-9f2a35041275.jpg","url":"https://www.softwareadvice.com.au/software/93908/yonyx","@id":"https://www.softwareadvice.com.au/software/93908/yonyx#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":258},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.softwareadvice.com.au/compare/20932/93908/proprofs-knowledge-base/vs/yonyx#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CRM for Startups Software","position":2,"item":"/directory/3235/startup/software","@type":"ListItem"},{"name":"ProProfs Knowledge Base vs Yonyx","position":3,"item":"https://www.softwareadvice.com.au/compare/20932/93908/proprofs-knowledge-base/vs/yonyx","@type":"ListItem"}]}]}
</script>