---
description: Compare Medallia Agent Connect vs Zendesk Talk regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Medallia Agent Connect vs Zendesk Talk Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [Medallia Agent Connect \<span\>vs\</span\> Zendesk Talk](https://www.softwareadvice.com.au/compare/219604/368594/stella-connect/vs/zendesk-talk)

# Compare Medallia Agent Connect vs Zendesk Talk

Canonical: https://www.softwareadvice.com.au/compare/219604/368594/stella-connect/vs/zendesk-talk

> Detailed comparison between Medallia Agent Connect and Zendesk Talk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Medallia Agent Connect | Zendesk Talk |
| **Overall rating** | 4.9/5 | 4.5/5 |
| **Total Reviews** | 18 | 21 |
| **Starting Price** | USD 39.00 | USD 49.00 |
| **Free Trial** | - | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, Chat | - |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### Medallia Agent Connect

- API
- Call Center Management
- Customer Database
- Dashboard
- Engagement Tracking
- Interaction Tracking
- Live Chat
- Monitoring
- Performance Management
- Reporting & Statistics
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback
- Video Conferencing

### Zendesk Talk

- Automatic Call Distribution
- Call Center Management
- Call Scripting
- Call Tagging
- Computer Telephony Integration
- Dashboard
- Interaction Tracking
- Multi-Channel Communication
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management

## Links

- [View Medallia Agent Connect Profile](https://www.softwareadvice.com.au/software/219604/stella-connect)
- [View Zendesk Talk Profile](https://www.softwareadvice.com.au/software/368594/zendesk-talk)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/219604/368594/stella-connect/vs/zendesk-talk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Medallia Agent Connect vs Zendesk Talk Comparison","description":"Compare Medallia Agent Connect vs Zendesk Talk regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/219604/368594/stella-connect/vs/zendesk-talk","about":[{"@id":"https://www.softwareadvice.com.au/software/219604/stella-connect#software"},{"@id":"https://www.softwareadvice.com.au/software/368594/zendesk-talk#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/219604/368594/stella-connect/vs/zendesk-talk#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/219604/368594/stella-connect/vs/zendesk-talk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"inLanguage":"en-AU"},{"name":"Medallia Agent Connect","description":"Medallia Agent Connect (formerly known as Stella Connect) is a web-based customer experience management solution designed to help agents, team leaders, executives, startups, BPOs, SMBs, and QA managers gain visibility into feedback provided by customers, launch QA reviews off of customer interactions and create automated workflows to increase customer engagement and productivity. Key features include call center management, performance management, live chat, social media integration, complaint monitoring, performance metrics, and feedback management. \n\nTeams using Medallia Agent Connect can collect customer feedback and share them directly with agents in real-time to drive motivation and engagement. The platform enables managers to identify coaching opportunities, receive alerts when an agent gets negative feedback, and deliver reinforcements after a positive interaction with agents. Additionally, with Medallia Text Analytics, users can gain insights into customer sentiment and respond to pain points immediately. \n\nMedallia Agent Connect supervisors can measure KPIs through NPS, CES, and CSAT scores to drive deeper customer connections. The rewards and recognition module enables organizations to manage customer-driven rewards to incentivize agents based on positive service interactions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/51788fc1-8d63-4d34-8146-6e5ef12937f2.png","url":"https://www.softwareadvice.com.au/software/219604/stella-connect","@id":"https://www.softwareadvice.com.au/software/219604/stella-connect#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":18},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Zendesk Talk","description":"Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. Our support engineers collaborate with your internal team to ensure that our voice solution meets your unique needs and integrates seamlessly with your existing system. Users can also access detailed call reports, monitor calls for quality assurance, and record calls for training purposes. Zendesk Talk is sold within the Zendesk Suite. The Suite is available in 5 different plans. Contact Zendesk or view their pricing page to see which option is best for your business.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7d75957b-5540-4213-bc13-b4055219b730.png","url":"https://www.softwareadvice.com.au/software/368594/zendesk-talk","@id":"https://www.softwareadvice.com.au/software/368594/zendesk-talk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":21},"offers":{"price":"49","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.softwareadvice.com.au/compare/219604/368594/stella-connect/vs/zendesk-talk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/4389/contact-center/software","@type":"ListItem"},{"name":"Medallia Agent Connect vs Zendesk Talk","position":3,"item":"https://www.softwareadvice.com.au/compare/219604/368594/stella-connect/vs/zendesk-talk","@type":"ListItem"}]}]}
</script>