---
description: Compare CallTools vs Amazon Connect regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: CallTools vs Amazon Connect Comparison
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/4389/contact-center/software) > [CallTools \<span\>vs\</span\> Amazon Connect](https://www.softwareadvice.com.au/compare/223069/352892/calltools/vs/amazon-connect)

# Compare CallTools vs Amazon Connect

Canonical: https://www.softwareadvice.com.au/compare/223069/352892/calltools/vs/amazon-connect

> Detailed comparison between CallTools and Amazon Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CallTools | Amazon Connect |
| **Overall rating** | 4.8/5 | 4.5/5 |
| **Total Reviews** | 155 | 92 |
| **Starting Price** | - | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### CallTools

- API
- Activity Tracking
- Automatic Call Distribution
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Callback Scheduling
- Campaign Management
- Chat/Messaging
- Dashboard
- List Management
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Predictive Dialer
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- VoIP Connection

### Amazon Connect

- API
- Activity Tracking
- Automatic Call Distribution
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Callback Scheduling
- Campaign Management
- Chat/Messaging
- Dashboard
- List Management
- Monitoring
- Multi-Channel Communication
- Outbound Call Center
- Predictive Dialer
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- VoIP Connection

## Links

- [View CallTools Profile](https://www.softwareadvice.com.au/software/223069/calltools)
- [View Amazon Connect Profile](https://www.softwareadvice.com.au/software/352892/amazon-connect)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/223069/352892/calltools/vs/amazon-connect)

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