---
description: Compare Help Scout vs LiveChat regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Help Scout vs LiveChat Comparison
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/4658/customer-support/software) > [Help Scout \<span\>vs\</span\> LiveChat](https://www.softwareadvice.com.au/compare/2280/27068/help-scout/vs/livechat)

# Compare Help Scout vs LiveChat

Canonical: https://www.softwareadvice.com.au/compare/2280/27068/help-scout/vs/livechat

> Detailed comparison between Help Scout and LiveChat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Help Scout | LiveChat |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 225 | 1715 |
| **Starting Price** | USD 55.00 | USD 25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Help Scout

- API
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Process/Workflow Automation
- Real-Time Chat
- Real-Time Reporting
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### LiveChat

- API
- Canned Responses
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Branding
- Customizable Reports
- Dashboard
- Email Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Process/Workflow Automation
- Real-Time Chat
- Real-Time Reporting
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Help Scout Profile](https://www.softwareadvice.com.au/software/2280/help-scout)
- [View LiveChat Profile](https://www.softwareadvice.com.au/software/27068/livechat)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/2280/27068/help-scout/vs/livechat)

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