---
description: Compare Brand24 vs Lumen by Talkwalker regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Brand24 vs Lumen by Talkwalker Comparison
---

Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/4615/ai-marketing-tools/software) > [Brand24 \<span\>vs\</span\> Lumen by Talkwalker](https://www.softwareadvice.com.au/compare/24347/77625/brand24/vs/talkwalker)

# Compare Brand24 vs Lumen by Talkwalker

Canonical: https://www.softwareadvice.com.au/compare/24347/77625/brand24/vs/talkwalker

> Detailed comparison between Brand24 and Lumen by Talkwalker. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Brand24 | Lumen by Talkwalker |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 255 | 24 |
| **Starting Price** | USD 199.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Brand24

- API
- Brand Tracking
- Customer Engagement
- Customizable Reports
- Dashboard
- Email Alerts
- Engagement Tracking
- Filtering
- Impact Measurement
- Keyword Tracking
- Mobile Alerts
- Monitoring
- Natural Language Processing
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Review Monitoring
- Search/Filter
- Social Media Integration

### Lumen by Talkwalker

- API
- Brand Tracking
- Customer Engagement
- Customizable Reports
- Dashboard
- Email Alerts
- Engagement Tracking
- Filtering
- Impact Measurement
- Keyword Tracking
- Mobile Alerts
- Monitoring
- Natural Language Processing
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Review Monitoring
- Search/Filter
- Social Media Integration

## Links

- [View Brand24 Profile](https://www.softwareadvice.com.au/software/24347/brand24)
- [View Lumen by Talkwalker Profile](https://www.softwareadvice.com.au/software/77625/talkwalker)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/24347/77625/brand24/vs/talkwalker)

-----

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