---
description: Compare Milvus vs Desk365 regarding their features, reviews, pricing, specifications, screenshots & more.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Milvus vs Desk365 Comparison
---

Breadcrumb: [Home](/) > [IT Management Software](/directory/4563/it-management/software) > [Milvus \<span\>vs\</span\> Desk365](https://www.softwareadvice.com.au/compare/246233/328067/milvus/vs/desk365)

# Compare Milvus vs Desk365

Canonical: https://www.softwareadvice.com.au/compare/246233/328067/milvus/vs/desk365

> Detailed comparison between Milvus and Desk365. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Milvus | Desk365 |
| **Overall rating** | 4.8/5 | 4.9/5 |
| **Total Reviews** | 298 | 12 |
| **Starting Price** | USD 25.00 | USD 12.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars | Live Online, Documentation |

## Key features

### Milvus

- API
- Access Controls/Permissions
- Alerts/Escalation
- Customisable Branding
- Customizable Reports
- Issue Scheduling
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Monitoring
- Multi-Channel Communication
- Prioritization
- Project Management
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management

### Desk365

- API
- Access Controls/Permissions
- Alerts/Escalation
- Customisable Branding
- Knowledge Base Management
- Macros/Templated Responses
- Mobile App
- Multi-Channel Communication
- Prioritization
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View Milvus Profile](https://www.softwareadvice.com.au/software/246233/milvus)
- [View Desk365 Profile](https://www.softwareadvice.com.au/software/328067/desk365)
- [View Original Comparison](https://www.softwareadvice.com.au/compare/246233/328067/milvus/vs/desk365)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Milvus vs Desk365 Comparison","description":"Compare Milvus vs Desk365 regarding their features, reviews, pricing, specifications, screenshots & more.","url":"https://www.softwareadvice.com.au/compare/246233/328067/milvus/vs/desk365","about":[{"@id":"https://www.softwareadvice.com.au/software/246233/milvus#software"},{"@id":"https://www.softwareadvice.com.au/software/328067/desk365#software"}],"breadcrumb":{"@id":"https://www.softwareadvice.com.au/compare/246233/328067/milvus/vs/desk365#breadcrumblist"},"@id":"https://www.softwareadvice.com.au/compare/246233/328067/milvus/vs/desk365#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.softwareadvice.com.au/#website"},"inLanguage":"en-AU","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"}},{"name":"Milvus","description":"Milvus is an intelligent IT management solution designed to increase productivity for helpdesk teams. It is available in Portuguese and supports omnichannel helpdesk tickets across email, chat, web, phone, and Whatsapp. Milvus enables helpdesk teams to increase levels of customer satisfaction with features for ticket prioritization, service monitoring, password management, and much more. The Milvus mobile app, available for iOS and Android devices, can be used for on-the-go ticket management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/388a1f73-1b9b-4a99-a679-9faf8a9e9fdb.png","url":"https://www.softwareadvice.com.au/software/246233/milvus","@id":"https://www.softwareadvice.com.au/software/246233/milvus#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":298},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Desk365","description":"Desk365 is an AI-powered ticketing system for teams of all sizes. The Desk365 platform empowers agents to enhance productivity, automate workflows, and deliver exceptional customer experiences. \n\nBuilt for and by IT experts, our helpdesk is robust with features the cover the entire customer experience spectrum.  \n\nShorten the learning curve with easy-to-use features like Knowledge base, SLAs, Round Robin \n\nEmpower agents with advanced features like AI-Agent, Approval and Change management, and Automations \n\nSolve support requests across every channel your customers are on with an omni-channel approach. \n\nWhat’s more? With out-of-the-box integrations, powerful reporting, and in-built collaboration, your support team is sure to be unstoppable.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/01176f7b-16fd-46ad-b30a-a6c08b30f00e.png","url":"https://www.softwareadvice.com.au/software/328067/desk365","@id":"https://www.softwareadvice.com.au/software/328067/desk365#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.softwareadvice.com.au/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":12},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.softwareadvice.com.au/compare/246233/328067/milvus/vs/desk365#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Management Software","position":2,"item":"/directory/4563/it-management/software","@type":"ListItem"},{"name":"Milvus vs Desk365","position":3,"item":"https://www.softwareadvice.com.au/compare/246233/328067/milvus/vs/desk365","@type":"ListItem"}]}]}
</script>